Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Marketing
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • The Customer Advocacy Manager at Kaseya will build meaningful, long-term relationships with customers, ensuring they feel heard, supported, and proud to be part of the Kaseya community, driving ongoing customer loyalty, awareness, and trust in the brand through innovative global advocacy and engagement programs.
- • Day to day, the role involves building and managing a pipeline of customer success stories, growing and nurturing a customer advocacy community, showcasing stories across multiple channels, supporting executive sponsorship programs, facilitating customer speaking opportunities, managing customer reference and referral programs, leading third-party review initiatives, planning customer recognition programs, collaborating cross-functionally, and tracking key advocacy KPIs for continuous improvement.
- • Kaseya is a leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide, powered by AI, with sustained double-digit growth, backing from Insight Venture Partners, serving customers in over 20 countries and managing over 15 million endpoints globally.
- • The role offers the opportunity to shape and grow Kaseya’s customer advocacy strategy in a customer-centric, community-minded way, helping customers tell their stories, build a thriving advocacy community, and make a tangible impact while celebrating customer success and empowering IT professionals worldwide.
🎯 Requirements
- • 5+ years of experience in customer advocacy, customer marketing, customer community management, or related roles with proven success in building and scaling customer advocacy programs or similar high-visibility customer-focused initiatives.
- • B2B marketing experience is required; experience in fast-growing SaaS or technology companies is strongly preferred; familiarity with IT management, cybersecurity, or networking industry—especially with MSPs or IT professionals—is a plus.
- • Excellent written and verbal communication skills, with the ability to craft compelling narratives, coach customers for public speaking, and tailor messages for diverse audiences from end-users to C-suite.
- • Demonstrated ability to work closely with cross-functional teams, including Sales, Customer Success, Product, and executive stakeholders, to ideate and execute strategies that drive measurable business outcomes.
- • Strong project management and organizational skills: self-starter capable of managing multiple projects and deadlines in a fast-paced, high-volume environment, highly organized and detail-oriented, able to coordinate across global teams and time zones.
- • Strategic mindset with the ability to think about how customer advocacy supports broader business goals, translating customer feedback and success stories into insights that inform marketing strategy, product improvements, and sales enablement.
🏖️ Benefits
- • Competitive pay range of $120,000 - $150,000.
- • Fully remote work arrangement.
- • Opportunity to work with a high-growth technology company backed by Insight Venture Partners.
- • Chance to engage with customers globally and help amplify their success stories across multiple channels.
- • Involvement in innovative advocacy programs including customer reference, referral, recognition, and executive sponsorship initiatives.
- • Exposure to cutting-edge AI-powered IT infrastructure and security solutions serving over 15 million endpoints worldwide.
Skills & Technologies
Go
Remote
$120k-150k
About Kaseya Holdings Inc.
Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.
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