Customer Advocacy Manager (REMOTE EAST COAST)

📋 Description

• • As a Customer Advocacy Manager at Veeam, you will lead the customer advocacy program, building strong relationships with key customers and transforming them into champions who share their success stories to strengthen Veeam’s brand and drive business impact.
• • Your day-to-day responsibilities include cultivating relationships with customer advocates, developing a portfolio of high-profile customer brands, managing a database of public and private references, collaborating with sales, marketing, engineering, and alliances teams to identify standout stories, coordinating customer interviews, crafting compelling narratives for testimonials and videos, overseeing the approval process for advocacy assets, leveraging customer voices in marketing and PR campaigns, tracking the use of advocacy assets across formats, overseeing supplier contracts for professional video production, serving as a trusted advisor to sales and marketing teams, leading operational efficiency initiatives, and exploring innovative ways to elevate the advocacy program.
• • Veeam is the Data and AI Trust Company, a global leader in data resilience and data security posture management, headquartered in Seattle with offices in over 30 countries, protecting more than 550,000 customers worldwide. The company is dedicated to enabling safe AI at scale by ensuring data and AI are understood, secured, and resilient, and is committed to fostering a culture of growth, learning, and real-world impact for some of the world’s most prominent brands.
• • In this role, you will develop expertise in customer advocacy strategy, cross-functional collaboration, storytelling for B2B technology audiences, and program optimization. You will have the opportunity to influence brand perception, support sales enablement, and drive measurable business outcomes through customer-powered marketing, while growing your leadership and project management skills in a dynamic, innovative enterprise environment.