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Customer Advocacy Specialist

ServiceTitan, Inc.

Job Overview

Location

Canada Ontario Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Advocacy Specialist at ServiceTitan, you will play a critical role in growing and activating the customer advocate community by connecting prospects, customers, and internal teams through authentic customer stories and experiences that drive business impact.
• Day to day, you will own the end-to-end execution of Sales and Upsell reference requests, build and maintain relationships with customer advocates, identify and recruit new advocates, partner with Sales, Success, Marketing, and Product teams to source customer champions, develop customer content such as testimonials and case studies, support the Torch Network advocacy program, maintain advocate profiles in Salesforce, track advocacy metrics, and leverage AI tools to improve workflow efficiency.
• You will join a customer-focused team at ServiceTitan that partners closely with Sales, Success, Marketing, and Product to bring the voice of the customer to life through references, content, events, and advocacy programs, operating in a fast-growing, collaborative environment that values diverse perspectives and human-centered problem-solving.
• In this role, you will develop expertise in customer advocacy, relationship building, program management, and data-driven storytelling; you will learn to identify compelling customer narratives, translate business outcomes into impactful proof points, scale advocacy initiatives, and contribute to pipeline generation, customer retention, and product adoption while growing your career through leadership training, learning opportunities, and cross-functional collaboration.

🎯 Requirements

• 2–5 years of experience in customer marketing, customer advocacy, customer success, account management, marketing, program management, or a related field.
• Strong relationship-building skills with the ability to establish credibility and trust with customers and internal stakeholders.
• Excellent written and verbal communication skills.
• Experience managing multiple projects and coordinating stakeholders across teams.
• Ability to identify compelling customer stories and translate business outcomes into impactful customer proof.
• Strong organizational skills with exceptional attention to detail.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work, including flexible time off, ample learning and development opportunities, comprehensive onboarding, leadership training, and rewards through Bonusly and peer-nominated awards.
• Holistic health and wellness benefits: company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
• Commitment to inclusion and equal opportunity, with accommodations available on request for candidates during the selection process.

Skills & Technologies

Remote

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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