Customer Care Agent

A1 Garage Door Service LLC

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Care Agent at A1 Garage Door Service LLC, you will serve as the primary point of contact for customers, handling inquiries, scheduling service appointments, resolving complaints, and ensuring a positive customer experience across all interactions. This role is critical to maintaining customer satisfaction and loyalty in the nation’s largest residential garage door service company.
• Day to day, you will manage high volumes of incoming phone calls and internal transfers, assess customer needs, provide accurate information using tools like Service Titan CRM, schedule repairs and maintenance, handle billing inquiries, de-escalate complaints, and maintain detailed records of all customer interactions while adhering to company policies.
• A1 Garage Door Service LLC, founded in 2007 by CEO Tommy, is the largest residential garage door service company in North America, operating in 40+ markets across 20 states. The company values ownership, empathy, efficiency, and a customer-first mindset, fostering a supportive yet fast-paced remote work environment.
• In this role, you will develop strong communication, problem-solving, and CRM skills while gaining experience in a high-volume service environment. You’ll have opportunities for internal promotion, build expertise in customer retention and conflict resolution, and grow professionally within a stable, growing organization that values diversity and inclusion.

🎯 Requirements

• Proven sales and customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Ability to type 40 wpm or more
• Strong written and verbal communication skills
• Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends
• Must be based in an eligible state (AL, AZ, CO, DE, FL, GA, ID, IL, IN, IA, KS, ME, MD, MI, MN, MO, NV, NM, NY, NC, OH, OK, OR, PA, SC, TN, UT, WA, WV, WI)

🏖️ Benefits

• Medical, dental, vision, and 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

Skills & Technologies

Remote

Degree Required

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A1 Garage Door Service LLC

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About A1 Garage Door Service LLC

A1 Garage Door Service is a leading provider of garage door repair, installation, and maintenance services. They specialize in a wide range of garage door solutions for residential and commercial clients, offering everything from emergency repairs to complete system replacements. Their services include fixing broken springs, cables, openers, and panels, as well as installing new doors and automated systems. The company emphasizes prompt, reliable service and employs certified technicians to ensure quality workmanship. They aim to enhance home security and convenience through efficient and professional garage door solutions, operating across multiple locations to serve a broad customer base.

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