Customer Care Agent - AmTrav

Perk.com Inc.

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• The Customer Care Travel Advisor at AmTrav, a subsidiary of Perk, serves as the backbone of business mobility by ensuring executives and teams reach their destinations efficiently, cost-effectively, and stress-free through expert travel planning and support.
• Day-to-day responsibilities include executing flawless bookings and modifications via phone, live chat, and email; coordinating complex multi-city international trips using proprietary software; enforcing corporate travel policy compliance; providing white-glove VIP and executive concierge service; and proactively monitoring global events to reroute travelers during disruptions for duty of care.
• AmTrav is a hyper-growth SaaS platform transforming the $1.3 trillion business travel market, backed by Perk—a global unicorn valued at $1.4 billion—with over 1,800 employees across 12 offices worldwide and trusted by more than 10,000 companies including Wise, On Running, and Fabletics.
• In this role, you will develop deep expertise in corporate travel management, crisis response under pressure, policy enforcement, and high-touch client service while gaining proficiency in advanced SaaS travel platforms and building skills in communication, problem-solving, and global logistics coordination.

🎯 Requirements

• 3+ years in a high-touch customer service environment
• Exceptional problem-solving skills under pressure with ability to devise 'Plan B' when 'Plan A' fails
• Active listening skills and ability to translate complex travel jargon into simple solutions
• Crystal-clear professional communication, both written and verbal
• Tech-savvy with ability to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• 20 vacation days and 12 public holidays per year
• Three medical plans with company contributions and HSA eligibility for HDHP enrollment
• Dental, vision, and Wellhub gym subscription from start date
• Life and disability policies from start date with voluntary buy-up options
• 401(k) plan with company matching contributions
• Pet insurance discounts through partners
• Access to Spring Health for 12x therapy and 12x coaching sessions annually
• 12-16 weeks’ paid parental leave
• 16 paid volunteer hours per year
• Up to 20 'Work from Anywhere' days per year
• Four-week fully paid sabbatical after 5 years
• Relocation support for hub moves

Skills & Technologies

Spring

REST

Hybrid

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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