Job Overview
Location
Remote USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Care and Sales Advisor I at Sparklight, a Cable One brand, you will serve as the supportive voice and solutions partner for customers, building trust through empathetic listening and clear communication while addressing billing questions, scheduling services, and guiding product changes.
- • Day to day, you will respond to inbound customer inquiries via phone or ticketing systems, handle requests to disconnect or remove services, provide billing and pricing information, resolve standard issues remotely, schedule service appointments, arrange product returns or exchanges, and manage add/change/delete requests in hosted platforms.
- • You will use effective telephone-based selling skills to build rapport, identify customer issues, offer creative solutions, explain product benefits, negotiate household spend, upsell additional services, and accurately input orders while meeting or exceeding weekly and monthly sales activity goals.
- • You will work within a designated region or business area, follow company-approved scripts for consistent communication, assist with special projects as assigned, and grow into handling more complex situations such as retaining customers considering disconnection and matching their needs with the right products and services.
- • The role is part of a neighborly, customer-focused culture at Cable One, where diversity, inclusion, and teamwork are valued, and where you can grow your career through clear advancement opportunities and a collaborative work environment.
- • You will learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies, gaining foundational skills in customer service, sales, and relationship management that support long-term career development within the telecommunications industry.
🎯 Requirements
- • High School Diploma or GED
- • Strong communication and active listening skills
- • Ability to remain composed and empathetic in high-pressure situations
- • Working knowledge of Cable One products and services (or ability to learn quickly)
- • Ability to sit for extended periods, use hands, talk, and hear
- • May be required to lift up to 10 pounds
🏖️ Benefits
- • Health from Day One: Medical, dental, and vision plans start immediately
- • Protect What Matters: Life insurance for you and your loved ones
- • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- • Extra Peace of Mind: Group legal plan and identity theft protection
- • Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- • Give Back: Participate in community support programs across the U.S.
- • Celebrate Wins: Recognition and awards programs highlight your achievements
- • Grow Your Career: Clear advancement opportunities
- • Team Vibes: Collaborative work environment where ideas and teamwork thrive
Skills & Technologies
About Cable One, Inc.
Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.
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