Job Overview
Location
Calgary
Job Type
Full-time
Category
Customer Success
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Customer Care Representative at ZayZoon Inc. is a pivotal role focused on delivering exceptional support to users of the company’s financial wellness platform, directly contributing to the mission of reducing financial stress for hardworking employees by providing timely assistance, troubleshooting, and product education.
- • Day-to-day responsibilities include responding to customer inquiries via in-app chat and email, serving as the initial point of contact for issues, troubleshooting complex inquiries, escalating sensitive matters to appropriate internal teams (such as finance, legal, product, and development), and collaborating with growth and product teams to surface customer insights that inform product improvements and new feature development.
- • The role also involves contributing to process enhancements within Customer Care, maintaining and updating the internal knowledge base, staying current with relevant technology developments, and advocating for ZayZoon’s mission of responsible financial product design and delivery.
- • ZayZoon is a fast-growing, mission-driven fintech company recognized for its innovation and impact, having been featured in the 2025 Deloitte Technology Fast 50 and Fast 500, and named a top-10 growth company in Canada by CIX awards, with nearly $50 million in Series B funding. The company operates fully remote across Canada and the U.S., offering flexibility and inclusivity in its hiring and work culture.
- • In this role, the individual will develop deep expertise in customer support within a high-growth tech environment, gain cross-functional collaboration experience with product, finance, and legal teams, strengthen communication and problem-solving skills, and contribute meaningfully to product evolution through customer insights—positioning them for growth in customer experience, product support, or operations roles within the fintech or SaaS sectors.
🎯 Requirements
- • 3-5 years of customer service or support experience
- • Familiarity with Google Workspace, Slack, or similar collaboration and productivity tools
- • Exceptional verbal and written communication skills, with the ability to provide clear instructions and articulate feedback for product and UX improvements
🏖️ Benefits
- • Permanently remote work arrangement, allowing employees to work from anywhere in Canada or the U.S.
- • Flexible Time Off policy with a “You-do-You” approach, offering up to 6 weeks of vacation annually
- • Instant access to comprehensive medical, vision, and dental benefits from day one, including enhanced mental health coverage and a wellness stipend
Skills & Technologies
About Zayzoon Inc.
Zayzoon provides earned-wage access and financial wellness tools for employees. Through integrations with payroll and timekeeping systems, workers can withdraw a portion of accrued wages before payday for a flat fee. The platform also offers budgeting insights, overdraft alerts and cashback rewards to reduce reliance on high-cost credit. Employers deploy the service to improve retention and engagement, while employees gain liquidity without changes to payroll cycles. Founded in 2014 and headquartered in Calgary, Zayzoon serves hospitality, retail and healthcare businesses across North America.
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