Customer Care Representative

MeteRGy Solutions LLC

Job Overview

Location

Toronto, Ontario

Job Type

Full-time

Full Job Description

📋 Description

• The Customer Care Representative serves as a recognized subject matter expert responsible for resolving complex billing issues, customer escalations, and non-routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.
• Day-to-day responsibilities include resolving complex customer cases, contributing to continuous improvement initiatives, sharing knowledge across the team, and supporting process optimization to enhance operational excellence and team capability.
• Metergy Solutions LLC is a technology-driven submetering provider with over 45 years of experience, more than 900,000 contracted meters, and a mission to reduce carbon emissions through accurate utility measurement and billing. The company is backed by Brookfield Infrastructure Partners and recognized as a Great Place to Work for two consecutive years.
• In this role, the individual will develop deep expertise in utility billing systems, strengthen critical thinking and leadership behaviors without direct authority, and contribute to process improvements that support both customer satisfaction and operational efficiency.

🎯 Requirements

• Proven experience in customer care or billing resolution with strong critical thinking skills
• Exceptional attention to detail and ability to analyze complex service challenges
• Demonstrated leadership behaviors without direct authority, including knowledge sharing and process improvement contributions
• Strong system knowledge and ability to resolve non-routine customer escalations
• Experience in a utility, energy, or billing-related environment is preferred
• Ability to work on-site with flexibility for future hybrid arrangements

🏖️ Benefits

• Opportunity to work with a Great Place to Work-certified company for two consecutive years
• Access to large-scale capital and infrastructure expertise through Brookfield Infrastructure Partners backing
• Chance to contribute to meaningful decarbonization efforts by reducing client energy consumption by up to 40%
• Career growth in a stable, recession-proof business with 45 years of industry leadership
• Exposure to innovative Submetering as a Service (SaaS) model and green financing initiatives
• Clear path toward hybrid work arrangement following office relocation to North York in late 2026

Skills & Technologies

Remote

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MeteRGy Solutions LLC

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About MeteRGy Solutions LLC

MeteRGy Solutions provides cloud-based utility data management software for electric, gas and water utilities. The platform automates meter-to-cash processes, handles AMI and traditional meter data, and delivers analytics for revenue protection, demand response and grid optimization. It integrates with existing CIS, SCADA and ERP systems, scales from small municipal utilities to large IOUs, and offers secure multi-tenant SaaS deployment. Founded in 2017 and headquartered in Tampa, Florida, the company serves utilities across North America and the Caribbean, helping them reduce operating costs, improve billing accuracy and enhance customer engagement through real-time data insights and predictive analytics.

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