Job Overview
Location
7 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • As a Customer Contact Center Representative at IQVIA, you will serve as a vital link between a leading global biopharmaceutical company and patients, healthcare providers, and support programs, ensuring timely access to medications and critical information that improves patient outcomes.
- • Day to day, you will manage inbound and outbound contacts via phone, live chat, and email; deliver product education and support materials; assist with copay card activation and patient support programs; document interactions accurately; report adverse events; and maintain compliance with FDA-regulated standards while upholding confidentiality and professionalism.
- • You will join a diverse, mission-driven team at IQVIA, a global leader in healthcare intelligence and commercial solutions, partnering with top biopharma companies to accelerate medical breakthroughs and improve population health worldwide.
- • In this role, you will develop strong communication, problem-solving, and emotional intelligence skills; gain deep knowledge of pharmaceutical access programs; earn certifications; and build a foundation for growth in healthcare operations, patient advocacy, or customer success within a Fortune 500 life sciences organization.
🎯 Requirements
- • High School diploma required; one or two years of advance education or college degree preferred
- • Minimum of one year of inbound contact center experience utilizing telephony platform
- • Customer service experience in the pharmaceutical or healthcare environment strongly preferred
- • Excellent telephone, virtual, and written communication skills with demonstrated tact and patience
- • Ability to maintain confidentiality, demonstrate ethical conduct, and apply emotional intelligence in all interactions
- • Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams)
🏖️ Benefits
- • Salary range of $21-$23/hour based on experience and shifts
- • 4 weeks of paid time off plus paid company holidays
- • Comprehensive benefits including medical, dental, vision, and 401(k)
- • Multiple shift options with 8-hour workdays, 5-day weeks, and 2-day weekends
- • Opportunity for overtime and shift adjustments based on performance and business needs
- • Access to training, certifications, and career development within a global healthcare leader
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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