Job Overview
Location
US - New York, NY
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As the Customer Education and Communities Manager at Kustomer, you will build and own a net-new function within the CX organization, designing and running programs that help customers, partners, and the community get maximum value from the platform—accelerating time-to-value, improving retention, and enabling the partner ecosystem to scale.
- • You will centralize customer onboarding content, partner-facing resources, and community management; drive product adoption through targeted content and in-product education; partner with internal teams on product curriculum; and track enablement analytics to prove ROI and iterate on programs.
- • You will operate as a senior individual contributor reporting to the Chief Revenue Officer, leveraging AI tooling and automation to produce content, manage community, and run analytics at scale—functioning as a one-person team with the impact of a larger enablement function.
- • You will have the autonomy to design how the function runs, access to AI tooling budget, and direct visibility to leadership accountable for outcomes in product adoption, time-to-value, and gross revenue retention.
🎯 Requirements
- • 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
- • Demonstrated experience building enablement programs from scratch (not only executing within an established function)
- • Strong product instincts—ability to learn a complex platform deeply and translate technical capability into customer-facing value
- • Fluency with AI tooling for content generation, knowledge management, and workflow automation, including building workflows with measurable outcomes
- • Excellent writing and content design skills—ability to produce polished, customer-facing material independently
- • Comfort with analytics and reporting on adoption, engagement, and ROI metrics
🏖️ Benefits
- • Competitive salary and stock options
- • 100% healthcare coverage (U.S.)
- • 401K plan
- • WiFi and mobile reimbursement
- • Generous vacation policy
- • Remote-friendly work model with flexibility across the U.S. and U.K.
Skills & Technologies
About Kustomer Inc.
Kustomer Inc. provides cloud-based customer service software that unifies interactions, tickets, orders, and customer data into a single timeline. Agents access a 360-degree view, automation handles repetitive tasks, and AI delivers insights and suggested responses. The platform supports omnichannel communication across email, chat, social, voice, SMS, and WhatsApp, and offers CRM, workflow, and reporting tools for e-commerce, marketplaces, and digital-first brands.
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