Customer Education Program Manager, New Products

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Develop and scale repeatable customer education programs for new product launches and updates at OpenAI, ensuring enterprise customers understand, adopt, and realize value from frontier AI capabilities.
• Translate complex technical product information into clear, practical customer-facing assets including use cases, demos, quickstarts, adoption guides, customer stories, and educational campaigns.
• Partner cross-functionally with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts with product roadmaps and customer needs.
• Create structured frameworks to determine the appropriate educational approach for different product milestones and distinct enterprise customer segments.
• Design scalable workflows for producing high-quality educational content in a fast-moving product environment without sacrificing accuracy or clarity.
• Gather and analyze customer signals, usage data, and feedback from customer-facing teams to continuously refine and improve education programs and content.
• Identify and amplify compelling customer use cases and success stories that drive adoption and demonstrate tangible value from OpenAI’s newest innovations.
• Measure the effectiveness of education initiatives through key metrics tied to customer engagement, product adoption rates, and time-to-value.
• Help establish long-term operating models and cross-functional processes that sustainably scale customer education alongside OpenAI’s rapid product velocity.
• Operationalize a repeatable framework for new product education within the first few months, piloting programs for key product releases and establishing feedback loops with customer-facing teams.
• Enable customer-facing teams with practical, reliable educational resources they can confidently use to support enterprise customers during onboarding and adoption.
• Ensure that all priority product releases include high-quality, timely educational programs and assets that bridge the gap between innovation and real-world usage.
• Maintain a high bar for clarity, accuracy, and customer trust in all educational materials, ensuring enterprise customers can rely on OpenAI’s guidance to make informed decisions.
• Balance speed, quality, and operational rigor while navigating ambiguity and building structure in a dynamic, rapidly evolving AI product landscape.

🎯 Requirements

• Experience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources.
• Exceptional writing, editing, communication, and content development skills.
• Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.
• Proven program management experience driving cross-functional initiatives across multiple stakeholders.
• Experience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations.
• Ability to balance speed, quality, and operational rigor in a fast-paced environment.

🏖️ Benefits

• Opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies.
• Work closely with product innovation teams to help customers unlock meaningful value from the latest advancements in AI.
• Collaborate with world-class cross-functional teams across Product, Marketing, Developer Experience, and Customer Education.
• Contribute to a mission-driven organization dedicated to ensuring artificial general intelligence benefits all of humanity.
• Access to cutting-edge AI tools and technologies for content creation, testing, and improvement.
• Support for building durable, scalable systems that grow alongside OpenAI’s product velocity.

Skills & Technologies

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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