Customer Enablement Manager - Figma Weave (New York, United States)

📋 Description

• • Own the post-sale customer journey for Figma Weave, our newest product line purpose-built for enterprise design teams. You will be the strategic partner who turns newly-signed accounts into power users, ensuring every seat is adopted, every workflow is optimized, and every renewal is a foregone conclusion.
• • Architect and deliver a scalable onboarding program that compresses time-to-first-value from months to weeks. You will map the customer’s org chart, identify design champions, and craft role-based learning paths that move entire teams from “first login” to “daily habit” before the first invoice is due.
• • Build a living library of enablement assets—interactive workshops, video micro-lessons, certification tracks, and just-in-time playbooks—that scale across thousands of users without diluting quality. You will partner with Product Marketing and Design Advocacy to keep every asset current with Figma Weave’s weekly release cadence.
• • Instrument adoption health in real time. You will define leading indicators (weekly active files, branching frequency, library reuse) and create automated alerts that surface risk 90 days before renewal. When metrics dip, you will parachute in with targeted enablement sprints that rescue at-risk accounts.
• • Quarterback cross-functional “success squads” made up of Solutions Architects, Support Engineers, and Customer Success Managers. You will run weekly stand-ups, share customer insights, and ensure every touchpoint ladders up to a single success plan stored in Salesforce and Notion.
• • Influence the product roadmap with data-backed stories. You will aggregate feature requests, quantify revenue impact, and present findings in monthly Voice-of-Customer reviews attended by our Head of Product and CEO.
• • Evangelize customer wins both internally and externally. You will turn successful rollouts into case studies, present at Config and Design+Code meetups, and host quarterly office hours that attract new prospects into the funnel.
• • Champion diversity in design. You will partner with Figma’s Design for Diversity team to ensure every enablement program is inclusive of under-represented designers and accessible to users with disabilities.
• • Travel up to 25 % to run on-site workshops in New York, San Francisco, London, and Tokyo. When on the road, you will capture field insights that feed back into our global enablement strategy.
• • Report to the Director of Customer Enablement and sit at the intersection of Sales, Product, and Community. Your success will be measured by net-revenue retention, seat expansion, and NPS—metrics that directly move Figma’s top line.