Customer Enablement & Training Specialist (Technical SaaS)

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Cape Town

Job Type

Contract

Full Job Description

📋 Description

• Customer Enablement & Training Specialist (Technical SaaS) is a customer-facing role focused on helping enterprise marketing teams adopt and master a modern automation-first SaaS platform, bridging customer success, technical training, and marketing operations to drive product adoption and long-term value.
• The role is critical for ensuring customers achieve successful onboarding and sustained usage of the platform, directly impacting retention, expansion, and customer satisfaction in a fast-growing global SaaS environment.
• Lead end-to-end customer onboarding programs from initial login through successful adoption, guiding enterprise customers through setup, configuration, and best practices to accelerate time-to-value.
• Design and deliver live training sessions, interactive workshops, and structured cohort-based programs tailored to marketing and content teams, ensuring consistent knowledge transfer and skill development.
• Translate complex technical workflows—such as CRM automation, data reporting, and campaign execution—into clear, actionable processes and guides for non-technical marketing stakeholders.
• Develop, maintain, and continuously improve enablement assets including SOPs, playbooks, video tutorials, and knowledge base articles to support scalable, self-service learning.
• Partner closely with marketing operations teams to support CRM automation, reporting dashboards, and campaign workflows, ensuring alignment between platform capabilities and marketing goals.
• Collaborate with content and SEO teams on enablement initiatives that improve content production, distribution, and performance tracking within the platform.
• Act as a trusted advisor and primary point of contact for customers throughout their lifecycle, building strong relationships through proactive communication, empathy, and deep product expertise.
• Work within a remote-first, U.S.-aligned team (EST–PST time zones), collaborating with global customers and internal teams using Slack, Zoom, Google Workspace, and Asana.
• Contribute to a culture of customer-centric innovation by gathering feedback from training sessions and customer interactions to inform product improvements and enablement strategy.
• Grow professionally by deepening expertise in SaaS enablement, marketing technology stacks, data-driven workflows, and cross-functional collaboration in high-growth tech environments.
• Develop advanced skills in technical training design, customer education methodologies, and marketing automation strategy, positioning yourself as a specialist in technical customer success.

🎯 Requirements

• 2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles
• Proven experience working at a well-known or reputable technology or SaaS company
• Strong hands-on proficiency with HubSpot or comparable CRM platforms
• Practical, workflow-based experience using Python and SQL for reporting, automation, or enablement purposes
• Mandatory: Prior remote work experience and fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
• Demonstrated experience working successfully with U.S.- or UK-based companies in a professional capacity
• Excellent verbal and written communication skills with a clear educator mindset and ability to simplify complex concepts

🏖️ Benefits

• Fully remote role with flexibility to work from South Africa (Cape Town-based) while collaborating with U.S. time zone teams
• Opportunity to work with fast-growing global enterprises and build a long-term, impactful career in technical customer enablement
• Exposure to cutting-edge marketing automation, AI-enabled tools, and data-driven platforms used by top-tier tech companies
• Professional growth through hands-on experience with HubSpot, Python, SQL, and modern enablement methodologies
• Collaborative, innovative culture focused on customer success, continuous learning, and technical excellence
• Competitive compensation and real advancement opportunities within a vetted, growth-oriented employer network

Skills & Technologies

Python

Remote

Degree Required

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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