Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Success
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • As a Customer Engagement Specialist at Avesis Incorporated, you will serve as the vital link between Medicaid members and their dental care needs, providing compassionate support and expert guidance to help underserved communities access essential oral health services. Your role directly impacts member satisfaction and health outcomes by resolving inquiries, navigating benefits, and ensuring timely access to care in a mission-driven environment.
- • Day to day, you will answer 40-60 inbound calls ranging from routine to moderate complexity, accurately capture and update member information in systems, investigate unresolved issues by collaborating with internal teams, and follow up until resolution is achieved. You will maintain strict adherence to HIPAA and confidentiality standards, demonstrate empathy and active listening, apply logical thinking to problem-solving, and adapt to changing program rules while working independently in a remote home office setup.
- • You will join a dedicated Dental Medicaid Call Center team at Avesis, a leading provider of supplemental benefits committed to improving access to dental care for underserved populations. The team operates with high ethical standards, prioritizes diversity and inclusion, and supports career growth through skill-building, leadership development, and philanthropic opportunities in a collaborative, mission-focused culture.
- • In this role, you will develop strong healthcare customer service expertise, deepen your knowledge of Medicaid and dental benefits systems, refine your communication and conflict-resolution skills, and gain experience in a regulated, compliance-driven environment—positioning you for advancement into senior specialist, team lead, or operations roles within Avesis’ growing healthcare services organization.
🎯 Requirements
- • High School Diploma or equivalent required.
- • 2+ years of experience in a healthcare customer service role.
- • 1+ year of experience in a high-volume call center.
- • Ability to work 40 hours/week, Monday - Friday, with availability between 7:00 a.m. and 9:00 p.m. Eastern Time.
- • Proficient computer skills including Microsoft Word, Excel, and Outlook.
- • Capacity to work unencumbered and independently in a home office/virtual environment with a cable broadband or fiber optic internet connection (minimum 50 Mbps download/25 Mbps upload; no mobile hot spots permitted).
- • Demonstrated sensitivity, empathy, and compassion with member callers.
- • Ability to maintain confidentiality and adhere to HIPAA requirements.
- • Excellent written and verbal communication skills, including active listening and the ability to document interactions concisely.
- • Ability to apply logical thinking when evaluating problems and adapt to changing situations.
- • Adept at interacting with diverse populations.
- • Overtime may be required during peak seasons.
🏖️ Benefits
- • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
- • Competitive compensation package with hourly pay ranging from $16.68 to $32.59 based on geographic zone.
- • Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents with no wait period.
- • Life and disability insurance.
- • A great 401(k) with company match.
- • Tuition assistance, paid parental leave, and backup family care.
- • Flexible time off, dress code, and work location policies to support work-life balance.
- • Employee Resource Groups advocating for inclusion and diversity.
- • Social responsibility initiatives including community volunteering, educational alliances, and sustainability efforts.
Skills & Technologies
About Avesis Incorporated
Avesis Incorporated provides vision, dental, and hearing benefit management services to Medicaid, Medicare Advantage, and commercial health plans. The company administers routine and specialty care networks, claims processing, member services, and utilization management for over 20 million covered lives across the United States. Its programs emphasize preventive care, accessible provider networks, and data-driven clinical oversight to improve oral, vision, and hearing health outcomes while controlling costs for public and private payers. Founded in 1978, Avesis is headquartered in Phoenix, Arizona, and operates as a wholly owned subsidiary of Guardian Life Insurance Company of America.
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