Customer Engagement Specialist (New York City)

📋 Description

• • As a Customer Engagement Specialist at Levelpath Inc., you will serve as the primary point of contact for customers navigating challenges with the AI procurement platform, directly impacting user satisfaction and product adoption by resolving issues, guiding users, and advocating for customer needs within the product and engineering teams.
• • Your day-to-day responsibilities include answering support tickets, providing user guidance, generating product documentation, reporting bugs, building best practice guides and playbooks, acting as a trusted advisor to understand customer friction points, and collaborating with Product and Engineering to improve the platform based on real user feedback.
• • You will join a mission-driven startup founded in 2022 that is transforming procurement for global enterprises through AI-powered intelligence, clarity, and control, working alongside a spirited international team in an agile environment with short decision paths and quick delivery cycles.
• • In this role, you will develop deep expertise in a cutting-edge enterprise SaaS product, gain exposure to executive-level process optimization, and build scalable support systems using tools like Zendesk and Salesforce, positioning yourself for growth in customer success, product advocacy, or SaaS operations.