Customer Engineer

Patch My PC, LLC

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Engineer at Patch My PC, you will play a critical role in helping enterprise customers maximize the value of our third-party patch management solutions within Microsoft ConfigMgr and Intune environments, directly contributing to improved security, compliance, and operational efficiency for IT teams.
• Your day-to-day responsibilities will include guiding customers through onboarding, deployment, and configuration of our solutions; providing technical support and troubleshooting; conducting product demonstrations and training sessions; gathering feedback to inform product improvements; and ensuring a seamless, high-quality experience throughout the customer lifecycle.
• You will join a fully remote, mission-driven team of 150 passionate individuals who are dedicated to simplifying patch management for over 9,000 customers and 30 million devices worldwide, fostering a culture of collaboration, innovation, and continuous learning.
• In this role, you will deepen your expertise in enterprise endpoint management technologies, strengthen your technical communication and problem-solving skills, and grow your ability to translate complex IT challenges into clear, actionable solutions—positioning you for advancement in technical customer success or solutions engineering roles.

🎯 Requirements

• Proven experience in technical customer support, solutions engineering, or a similar client-facing technical role within enterprise IT environments.
• Strong working knowledge of Microsoft Endpoint Configuration Manager (ConfigMgr) and/or Microsoft Intune, including deployment, monitoring, and troubleshooting.
• Familiarity with third-party application patching concepts and experience with tools like WSUS, SCCM, or similar patch management systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Self-motivated, organized, and capable of managing multiple customer accounts and priorities independently in a remote work setting.

🏖️ Benefits

• Fully remote work environment with flexible hours and no geographic restrictions.
• Opportunity to work with a growing, innovative company that serves over 9,000 enterprise customers and impacts 30+ million devices globally.
• Collaborative, values-driven culture focused on improving lives through technology and supporting continuous learning and professional growth.
• Access to cutting-edge tools and direct involvement in shaping product evolution based on real-world customer feedback.

Skills & Technologies

Remote

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Patch My PC, LLC

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About Patch My PC, LLC

Patch My PC, LLC provides automated third-party application patching and software deployment tools for Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune. Founded in 2013, the company enables IT teams to keep Windows endpoints updated by packaging, testing, and delivering hundreds of common applications and security updates, reducing manual effort and improving compliance.

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