Customer Experience Clinical Coordinator (5AM - 2PM PT)

Solace Corporation

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Experience Clinical Coordinator at Solace Corporation, you will play a critical role in ensuring seamless day-to-day operations for our growing telehealth provider workforce, directly impacting patient access to care and provider experience in a mission-driven healthcare startup redefining how Americans navigate the broken U.S. healthcare system.
• You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise, ensuring continuity of care, fairness in scheduling, and a positive experience for both patients and physicians during your 5:00 AM – 2:00 PM PT shift.
• Your day-to-day responsibilities include providing real-time operational support to providers when immediate outreach is needed (e.g., rescheduling visits, contacting patients or family members), acting as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time, managing and optimizing schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand, proactively contacting and supporting impacted patients when scheduling changes or delays occur, monitoring and helping ensure fairness and consistency in leave usage by flagging outliers or concerns to leadership, ensuring provider calendars accurately reflect approved availability by identifying and escalating unapproved or anomalous blocks, supporting pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation, maintaining clear documentation and communicating operational issues, trends, and recommendations to leadership, collaborating closely with clinical, operations, and technical teams to resolve issues quickly and effectively, and taking on other operational duties as assigned in support of a growing telehealth organization.
• You will join a lean, mission-driven, fully remote U.S.-based team at Solace Corporation, a Series B healthcare startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire, where urgency, precision, and heart are valued as we work to redefine healthcare by cutting through red tape and pairing patients with expert advocates to improve health literacy and outcomes.
• In this role, you will develop deep expertise in telehealth operations, provider workforce management, and healthcare scheduling systems while gaining hands-on experience in a fast-growing Series B startup, positioning you to take on greater operational leadership responsibilities and make a tangible impact on healthcare access and equity in the United States.

🎯 Requirements

• Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail
• Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)
• Excellent communication skills, especially in high-pressure or time-sensitive situations
• Comfort working in a fast-paced, provider-facing environment where quick decisions matter
• Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps
• High degree of reliability, discretion, and sound judgment

🏖️ Benefits

• Fully remote work arrangement with flexibility to support coverage during extended hours or weekends as pilots are launched
• Opportunity to work with a mission-driven team dedicated to redefining healthcare and improving patient outcomes in a broken system
• Backed by top-tier venture capital firms including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire, offering stability and growth potential in a Series B startup
• Exposure to innovative healthcare technology and telehealth operations at a fast-growing company valued at improving health literacy and access for millions of Americans
• Intense, high-impact environment where you can stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply
• Clear path for professional growth in clinical operations, healthcare coordination, and telehealth management within a rapidly scaling organization

Skills & Technologies

Remote

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Solace Corporation

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About Solace Corporation

Solace Corporation provides event-driven middleware and streaming data movement solutions that let enterprises connect cloud, on-premises, and IoT environments. Its PubSub+ event brokers, APIs, and managed services enable real-time information flow across applications, devices, and users for financial services, retail, transportation, and government markets. The company supports open protocols like AMQP, MQTT, JMS, and REST, integrates with Kubernetes, Kafka, and serverless platforms, and offers hybrid and multi-cloud deployment options. Headquartered in Ottawa, Canada, Solace was founded in 2001 and serves global customers requiring low-latency, high-throughput, and secure event streaming.

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