Job Overview
Location
Bengaluru
Job Type
Full-time
Category
Customer Success
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Engineer at Ketch, you will be the primary technical point of contact for customers, ensuring seamless resolution of complex issues and driving satisfaction through deep product expertise and proactive support.
- • Your day-to-day will involve troubleshooting and resolving critical technical issues across web, mobile, and API integrations, documenting and prioritizing customer concerns, guiding clients on best practices for deployment and scaling, and collaborating with engineering and product teams to advocate for customer-driven improvements.
- • You will work within an early-stage, mission-driven startup focused on disrupting data privacy and cybersecurity through innovative cryptographic and distributed ledger technologies, where values like Passion, Growth, Grit, Collaboration, and Integrity shape every decision.
- • In this role, you will deepen your technical expertise in APIs, scripting, containerization, and AI-enhanced workflows while gaining exposure to cross-functional collaboration, customer advocacy, and product improvement cycles—positioning you as a trusted advisor and technical leader in a high-impact domain.
🎯 Requirements
- • Proficient in RESTful and SOAP APIs with ability to troubleshoot and enhance integrations
- • Skilled in scripting languages such as Python, JavaScript, or Ruby for automation and process improvement
- • Experienced in developing dynamic websites using HTML5, CSS3, JavaScript, and frameworks like React, Angular, or Vue.js
- • Proficient in using Postman to test, debug, and validate API functionality
- • Strong understanding of AI technologies including LLMs and AI agents, with ability to apply them to support workflows
- • Experience integrating third-party services using OAuth, API keys, and authentication protocols
🏖️ Benefits
- • Opportunity to work on cutting-edge data privacy and cybersecurity technology with real-world impact
- • Collaborative, values-driven culture emphasizing Passion, Growth, Grit, Collaboration, and Integrity
- • Exposure to cross-functional work with engineering, product, and sales teams in a fast-paced startup environment
- • Chance to build and contribute to knowledge base materials that improve operational efficiency and support scalability
- • Work on meaningful problems that combine technical depth with customer impact and innovation
Skills & Technologies
About Ketch, Inc.
Ketch, Inc. is a privacy and data governance technology company that provides a platform for businesses to manage data privacy compliance, consent, and data subject rights at scale. The company's platform enables organizations to automate privacy workflows, enforce data usage policies, and maintain audit trails across complex data ecosystems. Ketch serves enterprises in industries such as technology, finance, healthcare, and retail, helping them comply with regulations like GDPR, CCPA, and HIPAA. Founded in 2018 and headquartered in San Francisco, Ketch leverages a no-code, policy-driven approach to data governance, allowing legal, engineering, and marketing teams to collaborate on data privacy without deep technical expertise. The company has raised significant venture capital and is recognized as a leader in the emerging privacy tech space.
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