Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 20, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Manager for the UK EMEA region at Ketch, you will be an early, hands-on hire responsible for owning the end-to-end customer experience, blending technical onboarding, in-timezone support, and post-implementation success to drive adoption and expansion in a growing market.
- • Your day-to-day will involve running discovery, solution design, and configuration for technical onboarding; triaging and resolving customer issues to meet SLAs; acting as a technical escalation partner with Product and Engineering; leading strategic customer conversations like QBRs; identifying expansion opportunities; and collaborating with Sales on upsell and cross-sell motions.
- • You will join a mission-driven company redefining responsible data use for the AI era, where global brands rely on Ketch’s Data Permissioning Platform to manage privacy, consent, and compliance while enabling privacy-safe data activation across devices and systems.
- • In this role, you will develop deep expertise in SaaS implementations and customer health management, build executive-level relationships, influence product improvements through customer insights, and grow your impact as the EMEA customer base scales.
🎯 Requirements
- • At least 5 years of experience in customer success, professional services, support engineering, solutions consulting, or a related customer-facing technical role at a cloud SaaS company, with evidence of managing larger customer relationships.
- • Prior experience building out customer functions or working in early-stage customer environments is highly desirable.
- • Willingness to work flexible hours, including late evening overlap, to collaborate with US teams is essential.
- • Fluency in English and French is required; any additional European language is a strong plus.
- • Legally authorized to work in the UK and hold a Bachelor’s degree.
🏖️ Benefits
- • Opportunity to be an early hire in a growing region with significant ownership and impact on the EMEA customer experience strategy.
- • Work with a mission-driven company focused on responsible data use and privacy-safe data activation in the AI era.
- • Collaborate cross-functionally with Product, Engineering, and Sales teams to influence product improvements and drive customer expansion.
- • Develop strategic customer management skills through leading QBRs, translating technical details into business outcomes, and identifying upsell opportunities.
Skills & Technologies
About Ketch, Inc.
Ketch, Inc. is a privacy and data governance technology company that provides a platform for businesses to manage data privacy compliance, consent, and data subject rights at scale. The company's platform enables organizations to automate privacy workflows, enforce data usage policies, and maintain audit trails across complex data ecosystems. Ketch serves enterprises in industries such as technology, finance, healthcare, and retail, helping them comply with regulations like GDPR, CCPA, and HIPAA. Founded in 2018 and headquartered in San Francisco, Ketch leverages a no-code, policy-driven approach to data governance, allowing legal, engineering, and marketing teams to collaborate on data privacy without deep technical expertise. The company has raised significant venture capital and is recognized as a leader in the emerging privacy tech space.
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