Customer Experience Specialist

📋 Description

• • Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. Solve problems with empathy, guide customers authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
• • Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Resolve issues with empathy, turning challenges into positive experiences. Navigate tools efficiently while keeping the human touch. Share insights and recurring patterns to help improve the experience. Become a product expert to guide customers authentically.
• • At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.
• • Grow your career with clear paths in specialization (Category Expert in Home, Jewelry, Health/Wellness), leadership (Senior Associate → Team Lead → CX Manager), and enablement (Quality & Training or Workforce Management). Build expertise in a fast-paced premium e-commerce environment while contributing to a mission-driven team reshaping retail with sustainability, accessibility, and radical price transparency.