Customer Experience Specialist

📋 Description

• • Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
• • Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Resolve issues with empathy, turning challenges into positive experiences. Navigate tools efficiently while keeping the human touch. Share insights and recurring patterns to help improve the experience. Become a product expert to guide customers authentically.
• • Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
• • You will grow your career with clear paths in specialization (Category Expert in Home, Jewelry, Health/Wellness), leadership (Senior Associate → Team Lead → CX Manager), and enablement (Quality & Training or Workforce Management). You’ll build trust and loyalty daily while contributing to a mission-driven team reshaping retail with sustainable, accessible luxury.