Job Overview
Location
New York, NY; San Francisco, CA; Seattle, WA
Job Type
Full-time
Category
Customer Success
Date Posted
August 11, 2026
Full Job Description
đź“‹ Description
- • As an Implementation Consultant (Internal title: Customer Success Onboarding Manager) at Haus Analytics, you’ll be a dependable, experienced contributor who handles complex onboardings end to end.
- • You’ll take ownership of cMMM onboardings in addition to GeoLift, use Retool and SQL to investigate data issues, and work directly with Product, Data, Science, and Engineering to move fixes forward.
- • You’ll write clear, reusable documentation, strengthen team resources, and exercise judgment in managing priorities across a larger book of concurrent onboardings.
- • You’ll model Haus values through direct communication, steady progress, and thoughtful experimentation.
- • Independently own a full book of onboardings including complex GeoLift accounts (data warehouse connections, custom KPIs, opt-out customers, multi-source setups), self-managing prioritization and flagging risks early.
- • Run complex Data Onboarding Calls, proactively identifying data risks during prep (warehouse complexity, custom KPIs, opt-outs) and shaping the call agenda to address them upfront.
- • Own cMMM onboardings end-to-end, including non-API spend setup, covariate guidance, and customer education on data requirements and model limitations.
- • Identify and prototype opportunities to apply AI tooling to recurring Onboarding tasks; bring new techniques to the team and document what works.
- • Partner with Measurement Strategy Managers to ensure onboarding execution aligns with customer measurement strategy.
- • Independently reproduce and file detailed bug reports, collaborating with Support, Data, Science, and Engineering teams for resolution and providing context on customer impact.
- • Build, document, and share knowledge of products, tools, and processes to aid in troubleshooting and team development.
- • Build and maintain deep subject matter expertise within the evolving Haus product suite, becoming proficient with admin tooling, data troubleshooting, end-to-end Haus app data flows, and able to write basic SQL queries to inspect customer data.
- • Develop advanced knowledge of incrementality concepts and MarTech workflows, helping connect these concepts to customer onboarding decisions.
- • Contribute to identifying best-in-class onboarding practices and refining them based on customer patterns and feedback.
- • Participate in cross-functional projects that advance team, department, and company goals, often serving as the Onboarding representative in collaborative efforts.
🎯 Requirements
- • 2+ years of experience in a customer-facing SaaS role, with strong preference for backgrounds in onboarding, data/analytics implementation, or technical account management.
- • Experience partnering with Product, Data, Science, and Engineering teams to resolve customer-impacting issues.
- • Hands-on experience with admin tooling, data troubleshooting, and understanding data warehouse connections.
- • Experience writing and executing basic SQL queries.
- • Proven track record of applying modern AI tooling to technical problem-solving and workflow improvements.
- • Excellent communication skills, both written and verbal.
- • Strong problem-solving ability with persistence in driving complex onboardings to resolution.
- • Detail-oriented with the ability to manage priorities and organize tasks across a larger book of concurrent onboardings.
🏖️ Benefits
- • Flexible PTO - take time when you need it!
- • Equity – Startup environment with part-ownership in our successes
- • Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best
- • WFH stipend to support the set up you need to be productive
- • Events & Offsites – opportunities to connect and celebrate in real life!
- • Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
- • New Parent Leave – take time to welcome your newest Hausmate
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Haus Technologies Inc.
Haus Technologies Inc. operates an online marketplace for buying and selling residential real estate. The platform enables homeowners to list properties, schedule tours, and receive offers without traditional agent commissions. Buyers browse listings, book self-guided showings through the app, and submit bids directly. Haus provides valuation tools, digital offer management, and transaction coordination, aiming to reduce fees and streamline the home-sale process. Founded in 2016, the company has facilitated transactions in multiple U.S. metropolitan areas while generating revenue through listing subscriptions and optional service upgrades.
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