Job Overview
Location
US - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Lead and enhance key components of the Voice of Customer (VoC) ecosystem across Allstate’s enterprise-wide operations
- • Design and implement impactful VoC programs including surveys, digital intercepts, and closed-loop feedback initiatives to capture and act on customer insights
- • Partner with cross-functional stakeholders to provide strategic guidance on customer experience best practices, feedback design, and insight-driven decision-making
- • Conduct external research and benchmarking to stay current on emerging VoC trends, tools, and industry methodologies
- • Analyze customer feedback and behavioral data to identify opportunities for improving customer experiences and driving measurable business outcomes
- • Drive innovation through discovery sessions, pilot programs, and test-and-learn initiatives to evolve Allstate’s customer engagement strategies
- • Serve as a trusted Voice of Customer subject matter expert and thought partner to leadership and teams across the organization
- • Build and maintain strong relationships with matrixed teams to influence change and embed customer-centric solutions into business processes
- • Manage vendor relationships supporting VoC technology platforms and program execution
- • Contribute strategic ideas and thought leadership to help evolve the broader department’s vision, goals, and operational framework
- • Utilize Microsoft 365 tools, particularly Excel, to analyze data, build reports, and communicate insights effectively
- • Ensure VoC programs align with enterprise standards and comply with privacy, data governance, and regulatory requirements
- • Champion the voice of the customer at every level of the organization by translating feedback into actionable business recommendations
- • Maintain a self-starter mindset to independently manage multiple priorities, deadlines, and evolving VoC initiatives
- • Stay informed on industry advancements in customer experience, feedback technology, and analytics to continuously improve program effectiveness
🎯 Requirements
- • Passion for customer advocacy and improving experiences through actionable insights
- • Strong analytical, strategic thinking, and problem-solving skills
- • Ability to collaborate effectively within cross-functional and matrixed environments
- • Self-starter mindset with the ability to manage multiple priorities independently
- • Excellent communication and stakeholder management skills
- • Creative thinker who is comfortable challenging assumptions and driving innovation
🏖️ Benefits
- • Annual compensation range of $90,700.00 - $153,925.00 based on experience and qualifications
- • Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- • Monthly connectivity reimbursement to help offset internet costs for remote employees
- • Dedicated, private workspace and reliable internet (minimum 50 MB download / 5 MB upload) required for remote work
Skills & Technologies
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About The Allstate Corporation
The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.
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