Customer Journey and CRM Manager (UK Fixed Term Contract for a Maternity Cover) - Immediate Start

Aethos Hotels & Resorts

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Customer Journey & CRM Manager (Maternity Cover) to lead the execution and optimisation of Aethos’ guest communication strategy across our portfolio of hotels and clubs.
• This role is responsible for managing the end-to-end guest communication journey, ensuring guests receive timely, relevant, and brand-aligned communications throughout their lifecycle, from pre-arrival through post-stay engagement.
• The ideal candidate combines strong CRM and lifecycle marketing expertise with excellent copywriting and creative skills.
• They will be responsible for creating and managing brand-level newsletters, overseeing automated guest communications, ensuring data quality and segmentation standards, and working closely with local hotel teams to maintain consistency across all guest-facing communications.
• Experience within hospitality is considered a strong advantage.
• This is a maternity cover position with an initial fixed-term contract.
• Given Aethos’ continued growth, there may be an opportunity for the role to be extended beyond the maternity cover period, subject to business needs and performance.
• The position is fully remote and open to Europe-wide applicants.

🎯 Requirements

• Strong CRM and lifecycle marketing expertise.
• Excellent copywriting and creative skills.
• Experience within hospitality is considered a strong advantage.

🏖️ Benefits

• Opportunity for the role to be extended beyond the maternity cover period, subject to business needs and performance.
• Fully remote position.
• Europe-wide applicants welcome.

Skills & Technologies

Remote

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Aethos Hotels & Resorts

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About Aethos Hotels & Resorts

Aethos Hotels & Resorts operates a collection of independent luxury hotels and residences in mountain, coastal, and urban destinations across Europe. The group emphasizes sustainable design, local culture, and immersive guest experiences. Properties include ski lodges in the Alps, beach clubs in the Mediterranean, and city retreats, each designed to reflect its environment. Aethos targets affluent travelers seeking authentic, design-forward stays with wellness, gastronomy, and adventure offerings. The company was founded by hospitality veterans and is backed by investment partners focused on long-term, responsible growth in the upscale hospitality sector.

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