Customer Learning Program Lead

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead and develop a high-performing Customer Learning team.
• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
• Turn priority customer needs into role-based tracks, paths, and high-quality programs.
• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
• Lead how learning reaches customers through owned and partner channels.
• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
• Build strong teams, grow talent, and create accountability.
• Shape education strategy from customer needs and turn it into programs with measurable impact.
• Make clear portfolio choices about investment, capacity, and focus.
• Turn complex learning into clear journeys customers can understand and use.
• Reach customers through owned and partner channels, building trust across teams.
• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.
• Experience with enterprise software, developer tools, AI, or another fast-moving field.
• Experience serving global audiences through learning platforms, academies, or digital education programs.
• AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well—and create a global standard for customer learning as the category evolves.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
• We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.

🎯 Requirements

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Access to cutting-edge AI technology and research
• Flexible work arrangements
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and leadership development

Skills & Technologies

Senior

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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