Job Overview
Location
Poland
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 25, 2026
Full Job Description
đź“‹ Description
- • As a Customer Onboarding Manager for the EMEA region at Deel, you will be the pivotal point of contact, embodying the company's commitment to unlocking global opportunity for businesses and their teams. This role is instrumental in ensuring our clients successfully integrate Deel's comprehensive payroll and HR platform into their operations, fostering long-term, durable relationships that drive mutual success. You will act as a strategic advisor, guiding clients through the complexities of global employment, from initial setup to ongoing operational excellence, leveraging your deep understanding of Deel's suite of products and services.
- • Your primary responsibility will be to manage the end-to-end onboarding process for a diverse portfolio of EMEA-based clients. This involves meticulous project management, coordinating all internal and external stakeholders to ensure a seamless and timely launch of Deel's Global Employee Management Platform. You will be the orchestrator, ensuring that every aspect of the implementation, from HRIS integration to payroll setup and compliance, is executed flawlessly and efficiently, meeting agreed-upon timelines and client expectations.
- • Becoming a Deel product expert is paramount. You will cultivate an in-depth knowledge of our platform's capabilities, including HRIS, payroll, compliance, benefits, and equipment management, as well as staying abreast of evolving industry trends and the competitive landscape. This expertise will enable you to provide strategic guidance, proactively identify potential challenges, and recommend best practices tailored to each client's unique use cases and business objectives.
- • Exceptional communication and interpersonal skills are essential. You will engage with clients at various levels, from HR professionals to C-suite executives, articulating complex information with clarity, persuasion, and professionalism. Your ability to build rapport, establish credibility, and act as a trusted advisor will be key to fostering strong client relationships and ensuring their confidence in Deel's ability to support their global growth.
- • A significant part of your role will involve proactive problem-solving. You will be expected to identify, analyze, and resolve intricate operational and product-related issues that may arise during the onboarding phase. This includes leveraging your understanding of global payroll intricacies to provide expert advice and drive continuous improvement within the client's operations and Deel's service delivery.
- • As an internal advocate for our clients, you will champion their needs and provide valuable feedback to internal teams, including Customer Experience and Research & Development. By understanding client challenges and successes, you will contribute to the enhancement of Deel's products and services, facilitating the expansion of client business with our platform and ensuring Deel remains at the forefront of global work solutions.
- • You will play a crucial role in refining and documenting our onboarding processes and best practices. By sharing your insights and experiences, you will contribute to the collective knowledge base of the team, supporting colleagues and driving operational excellence across the entire onboarding function. Your proactive approach to process improvement will be highly valued.
- • This role demands a passionate business builder who thrives on tackling complex, ambiguous problems and driving tangible impact. You are comfortable diving deep into data to uncover insights, adept at cross-functional project management, and energized by collaborating within a high-performance, dynamic team environment. Your ability to anticipate needs, manage multiple priorities, and execute with precision will be critical to your success and the success of our clients.
- • You will be instrumental in ensuring clients leverage Deel's AI-powered tools and fully owned payroll infrastructure to scale smarter, faster, and more compliantly. By guiding them through the platform's capabilities, you will empower them to manage every worker type in 150+ countries, ensuring compliance and efficiency in their global workforce management.
- • Ultimately, your contribution will directly impact Deel's mission to break down borders and create a more diverse and inclusive global economy by enabling businesses to hire and manage talent seamlessly across the globe. You will be a key player in transforming the future of work, one successful client onboarding at a time.
🎯 Requirements
- • Minimum of 3 years of experience in a customer onboarding role, specifically supporting a B2B SaaS product, with a strong preference for experience within the HR, Payroll, or Finance domains.
- • Demonstrated ability to build and nurture strong customer relationships, coupled with a genuine passion for educating and empowering others, whether clients or internal colleagues.
- • Proven track record of successfully managing multiple complex projects simultaneously in a fast-paced, dynamic environment, with exceptional organizational skills and a proactive, action-oriented approach.
- • Excellent communication skills, with the ability to articulate complex ideas and data clearly and persuasively in written, presentation, and verbal formats to diverse audiences.
- • High attention to detail, with a proven capability to design and implement organized, effective, and client-centric onboarding plans and schedules.
- • Driven, quick-thinking, and adaptable individual who thrives in a challenging, autonomous work setting, adept at prioritizing tasks and identifying/resolving internal and external blockers.
🏖️ Benefits
- • Stock grant opportunities, dependent on role, employment status, and location.
- • Additional perks and benefits tailored to your employment status and country of residence.
- • The flexibility of remote work, with the option for WeWork access.
Skills & Technologies
Remote
About Deel, Inc.
Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.
