Job Overview
Location
London
Job Type
Full-time
Category
Software Engineering
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Interact directly with U.S. customers via phone, email, and chat to resolve inquiries and issues with care, efficiency, and adherence to the highest service standards.
- • Ensure every customer interaction reflects Lendable’s commitment to putting customers first and achieving first-contact resolution on all queries and needs.
- • Coordinate across internal teams and external partners to support the operational success of the U.S. Credit Card program.
- • Escalate risks or potential risks that could negatively impact customer outcomes or compliance standards.
- • Identify, document, and respond to customer dissatisfaction related to internal processes, following established complaint resolution procedures.
- • Meet defined individual and team performance targets aligned with business and departmental objectives.
- • Operate on rotating weekly shifts to align with U.S. operating hours: Shift 1 (12:00 PM–9:00 PM UK time, Monday–Friday) or Shift 2 (4:00 PM–1:00 AM UK time, Monday–Friday).
- • Work fully remote, with Shift 1 including WFH on Mondays and Fridays and in-office attendance on Tuesdays–Thursdays.
- • Complete a 4–6 week training program held in the London office, with training hours from 10:00 AM–7:00 PM UK time, Monday–Friday.
- • Maintain composure and professionalism during high-pressure or emotionally charged customer interactions.
- • Quickly learn and adapt to new software systems and internal tools to support efficient customer service delivery.
- • Proactively identify opportunities to improve operational processes based on customer feedback and interaction patterns.
- • Contribute to a culture of continuous improvement by embracing feedback and adapting to evolving business needs in a fast-paced fintech environment.
🎯 Requirements
- • At least 2 years of experience in a customer-facing role across any industry with a proven track record of connecting with and helping others.
- • Excellent written and verbal communication skills, including active listening and rapport-building abilities.
- • Comfortable using technology and quick to learn new software systems.
🏖️ Benefits
- • 25 days annual leave plus 8 days of U.S. holidays and Christmas Day guaranteed.
- • Private health cover for physical and mental wellbeing.
- • Retirement and savings plans to support long-term financial wellbeing.
- • Employee referral programme with competitive bonus payouts.
- • Cycle-to-work and electric vehicle salary sacrifice schemes available in select locations.
- • Complimentary lunches and fully stocked kitchen on in-office days at select locations.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Lendable Ltd
Lendable is a UK-based fintech that operates an online consumer-lending platform using open-banking data and machine-learning underwriting to offer unsecured personal loans and car finance. Founded in 2014 and headquartered in London, it funds loans through an institutional peer-to-peer model, matching investors with borrowers seeking fast, fixed-rate credit. The company automates identity, affordability and risk assessment, providing near-instant decisions and same-day payouts while giving investors access to diversified consumer credit returns. Regulated by the Financial Conduct Authority, Lendable has originated more than ÂŁ2 billion in loans without maintaining physical branches, focusing on transparent pricing and mobile-first customer experience.
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