Customer Operations Lead

📋 Description

• • The Customer Operations Lead serves as the front line of support for Bastion's partners, ensuring fast, accurate, and consistent resolution of technical and operational issues while building scalable support infrastructure.
• • Day-to-day responsibilities include handling partner escalations, triaging technical issues, collaborating with engineering, product, finops, and compliance teams, and developing processes, knowledge bases, and AI-powered tooling to improve support efficiency and quality.
• • Bastion Technologies Inc. enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand ecosystems through a platform combining stablecoin issuance, secure custody, and seamless orchestration for cross-border transfers and conversions.
• • The role offers the opportunity to build and scale a support function from the ground up, gain deep expertise in fintech and digital assets, design AI-assisted workflows, and influence product and engineering through structured feedback loops while working in a fast-paced, hybrid startup environment in New York City.