Customer Operations & Programs Specialist

CreatorIQ, Inc.

Job Overview

Location

Manila

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a key GTM Operations partner to the Customer Experience (CX) organization, developing deep expertise in post-sales workflows, systems, data, and KPIs across Implementation, Customer Success, Managed Services, and Support teams
• Partner with CX leadership to operationalize the customer journey by translating business priorities into scalable processes for onboarding, adoption, retention, and renewal motions
• Analyze workflows, performance data, and stakeholder input to identify operational gaps and opportunities for improvement within the CX organization
• Program manage CX operational initiatives end-to-end, tracking progress, timelines, dependencies, risks, and deliverables to ensure successful execution and adoption
• Collaborate cross-functionally with Marketing, Sales, Product, and Finance teams to align requirements, coordinate execution, and resolve blockers across teams and leadership
• Translate CX business needs into clear business and system requirements, ensuring alignment between CX stakeholders and internal systems teams
• Partner with internal systems and infrastructure teams to implement tools, automations, and workflows that support the customer operations organization
• Support the evaluation, rollout, and change management of CX technologies and their integration with CRM systems such as Salesforce
• Establish feedback loops to continuously improve CX operations by monitoring adoption and effectiveness of programs, tools, and processes
• Analyze program performance metrics to identify trends, gaps, and opportunities that enhance customer outcomes and operational efficiency
• Leverage automation and AI tools to build scalable processes that improve productivity and efficacy of customer-facing teams
• Act as a liaison to Customer Success Enablement to inform training priorities, content development, and delivery approaches based on operational insights
• Serve as the "eyes and ears" of the CX organization within GTM Ops, proactively surfacing opportunities for process optimization, automation, and operational effectiveness
• Prepare and deliver updates, summaries, and readouts to ensure leadership and cross-functional teams are informed on initiative status and resolution of key issues
• Maintain meticulous documentation and processes to ensure consistency, compliance, and scalability of customer operations initiatives
• Drive operational readiness for new CX programs by ensuring systems, training, and workflows are fully aligned before launch

🎯 Requirements

• 3–5 years of experience in Customer Success Operations, Revenue Operations, or similar Operations roles supporting post-Sales teams (Renewals, Customer Success, Support etc.)
• Strong understanding of the post-sales customer lifecycle, including onboarding, adoption, retention, and renewals
• Experience with Salesforce, or other Customer Success Platforms
• Experience leveraging automation or AI tools to improve workflows
• Highly organized, meticulous and execution-focused, with the ability to manage multiple projects simultaneously
• Strong problem-solving skills, with the ability to diagnose root causes and implement scalable solutions

🏖️ Benefits

• 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave
• Medical, dental, vision, life, and disability insurance
• Work from home stipend for setting up a home office or personal use
• Surprise meal stipends while working from home
• Access to a learning platform for training and professional development
• Collaborative and inclusive work environment with talented, friendly teams

Skills & Technologies

Remote

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CreatorIQ, Inc.

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About CreatorIQ, Inc.

CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.

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