Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Customer Retention Specialist I at HighLevel Inc., you will play a critical role in maintaining and strengthening relationships with our growing base of over 2 million businesses, ensuring long-term satisfaction and reducing churn by proactively addressing customer needs and maximizing platform value.
- • Day to day, you will engage with customers via email, chat, and phone to identify retention risks, provide personalized guidance on platform features, troubleshoot usage challenges, and collaborate with internal teams to resolve issues that impact customer success and loyalty.
- • You will be part of a global, remote-first team of over 1,500 members across 15+ countries, working within a mission-driven culture that values creativity, collaboration, and putting people first while supporting agencies, entrepreneurs, and businesses in scaling their digital growth.
- • In this role, you will develop deep expertise in customer lifecycle management, gain hands-on experience with an AI-powered sales and marketing platform processing billions of events daily, and build transferable skills in consultative support, data-informed outreach, and customer advocacy that advance your career in customer success and retention.
🎯 Requirements
- • Strong communication skills with ability to engage customers empathetically and clearly via written and verbal channels
- • Experience in customer support, client success, or account management, preferably in SaaS or tech environments
- • Proficiency with CRM tools, ticketing systems, and digital communication platforms
- • Ability to analyze usage patterns and identify at-risk customers based on engagement metrics
- • Self-motivated and organized with strong time management in a remote, fast-paced setting
- • Familiarity with sales and marketing concepts such as lead nurturing, conversion funnels, or customer journey mapping
🏖️ Benefits
- • Fully remote work environment with flexibility to operate from anywhere in the United States
- • Opportunity to work with a global team across 15+ countries in a diverse, inclusive culture
- • Exposure to cutting-edge AI-powered platform handling over 4 billion API hits and 2.5 billion message events daily
- • Career growth potential within a rapidly scaling company serving over 2 million businesses
- • Access to learning resources, internal training, and mentorship from experienced customer success professionals
- • Impact-driven role where your work directly contributes to customer retention and business growth for thousands of users
Skills & Technologies
About HighLevel Inc.
HighLevel Inc. provides an all-in-one SaaS platform that consolidates marketing, sales and CRM tools for agencies and small businesses. The cloud software unifies landing pages, email and SMS campaigns, funnels, pipeline management, appointment scheduling, reputation management, two-way messaging, automation workflows, analytics and white-label capabilities. Designed to replace fragmented point solutions, it lets agencies resell the platform under their own brand, manage multiple client sub-accounts from a single dashboard and scale recurring revenue. Founded in 2018, the company is headquartered in Dallas, Texas, and serves tens of thousands of agencies worldwide.
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