Job Overview
Location
Atlanta, Georgia
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Agent at Jerry Technologies Inc., you will play a vital role in supporting millions of car owners by helping them manage and modify their insurance policies through one of the nation’s fastest-growing fintech platforms. Your work directly contributes to customer retention and satisfaction by ensuring seamless service experiences for policyholders navigating changes to their coverage.
- • You will handle inbound customer calls with empathy and efficiency, addressing a wide range of service requests including adding or removing vehicles and drivers, updating lienholder information, issuing policy documents, and clarifying coverage details or benefits. Each interaction is an opportunity to build trust and reinforce Jerry’s reputation as the #1 rated AllCar app.
- • A key part of your role involves proactive retention efforts—identifying customers at risk of policy cancellation and working collaboratively to find solutions that meet their needs, thereby reducing churn and strengthening long-term customer relationships.
- • You will operate within a supportive, remote-first environment equipped with company-provided tools and ongoing mentorship, enabling you to grow your expertise in property and casualty (P&C) insurance while receiving full sponsorship for your P&C license within the first 60 days of employment.
- • Joining Jerry means becoming part of a mission-driven team passionate about leveraging AI and innovation to simplify car ownership. You’ll collaborate with curious, egoless colleagues dedicated to solving real-world problems in a fast-paced, inclusive culture that values continuous learning and customer impact.
- • In this role, you will develop valuable skills in insurance operations, customer relationship management, and conflict resolution, while gaining deep exposure to a diverse portfolio of over 55 insurance carriers—positioning you for advancement within Jerry’s expanding operations or broader fintech and insurance industries.
🎯 Requirements
- • Minimum of 2+ years of experience in a call center or customer service environment, preferably handling insurance, financial services, or related inquiries.
- • Strong communication and interpersonal skills, with the ability to listen actively, empathize with customers, and clearly explain complex policy information in simple terms.
- • Demonstrated ability to multitask, manage competing priorities, and navigate multiple systems or platforms simultaneously while maintaining accuracy and composure under pressure.
- • Valid Property and Casualty (P&C) insurance license or willingness and ability to obtain one within 60 days of hire (Jerry will cover licensing costs).
- • Proficiency with basic computer applications and comfort learning new software; experience with CRM systems is a plus.
- • High school diploma or equivalent required; some college or relevant certifications preferred.
🏖️ Benefits
- • Competitive hourly wage ranging from $19.00 to $21.00, with starting pay determined by skills, experience, and qualifications.
- • Full reimbursement for Property and Casualty (P&C) insurance licensing fees and support to obtain certification within the first 60 days.
- • Comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan with employer matching, paid time off, and paid parental leave.
- • Remote work flexibility with company-provided equipment and the option to choose between a 5-day, 8-hour or 4-day, 10-hour workweek.
- • Ongoing training, mentorship from leadership, and career development opportunities within a rapidly growing fintech leader.
- • Access to an extensive network of over 55 insurance carriers, enabling you to become well-versed in diverse policy options and industry best practices.
About Jerry Technologies Inc.
Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.
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