Customer Service Agent (Remote)

Jerry Technologies Inc.

Job Overview

Location

Atlanta, Georgia

Job Type

Full-time

Full Job Description

📋 Description

• Join Jerry Technologies Inc., a trailblazing fintech startup poised to revolutionize car ownership for millions across the U.S. As a rapidly expanding company, we've already garnered over 5 million customers since our 2019 launch, evolving from a simple insurance shopping app to a comprehensive AllCar app covering refinancing, safety, and repairs, earning us the top spot in the App Store. We are seeking a dedicated and empathetic Customer Service Agent to become a vital part of our dynamic team, contributing directly to our mission of saving car owners time and money.
• In this pivotal remote role, you will be the primary point of contact for our valued existing customers, providing exceptional support as they navigate changes to their current insurance policies. You will leverage our extensive network of over 55 insurance carrier partners to assist customers with a wide array of service requests. This is more than just a customer service job; it's an opportunity to make a tangible difference in the financial well-being and daily lives of our rapidly growing customer base.
• Your core responsibilities will include expertly handling inbound calls, addressing customer inquiries with professionalism and a genuine desire to help. You will be instrumental in processing essential policy modifications, such as adding or removing vehicles and drivers, updating lienholder information, and efficiently distributing policy documents. A deep understanding of insurance policies, coverages, and benefits will be crucial as you guide customers through their options and assist them in making informed decisions about their coverage.
• A significant aspect of your role will involve proactive customer retention. You will identify policyholders who may be at risk of cancellation and engage them with tailored solutions and empathetic support, working diligently to retain their business and ensure their continued satisfaction with Jerry. Your efforts will directly contribute to the company's growth and success by fostering customer loyalty and minimizing churn. This requires not only excellent communication skills but also a strategic approach to problem-solving and a commitment to finding the best outcomes for both the customer and Jerry.
• We are looking for individuals who thrive in a fast-paced environment and possess the ability to manage multiple competing priorities with grace and efficiency. A genuine passion for helping others is paramount, as is a proactive and solution-oriented mindset. You should be comfortable working independently in a remote setting while remaining a connected and collaborative member of our team. Your ability to empathize with customers, understand their unique needs, and provide clear, concise, and accurate information will be key to your success.
• This role offers a unique opportunity to grow within a leading fintech company. You will benefit from ongoing training and mentorship from our experienced leadership team, ensuring you have the knowledge and skills to excel. You will also gain invaluable experience working with an outstanding portfolio of insurance carriers and products, deepening your expertise in the insurance industry. The flexibility of remote work, coupled with the provision of necessary work equipment, allows for a healthy work-life balance.
• By joining Jerry, you are not just taking a job; you are becoming part of a mission-driven organization that is simplifying car ownership and making a real impact. You will be part of a culture that values innovation, collaboration, and a commitment to solving real-world problems. We encourage you to bring your unique perspective and contribute to our continued success in disrupting a massive market and building a revolutionary product that millions rely on. Your dedication and customer-centric approach will be highly valued and recognized.

🎯 Requirements

• Minimum of 2 years of experience working in a call center environment, with a proven track record of handling inbound customer inquiries.
• Demonstrated ability to multitask effectively, manage competing priorities, and maintain a high level of organization in a fast-paced setting.
• Strong passion for helping others, with excellent communication, interpersonal, and problem-solving skills.
• Ability to obtain a Property & Casualty (P&C) license within 60 days of employment (company-sponsored).
• Comfortable working independently in a remote environment and proficient with standard computer applications and CRM systems.

🏖️ Benefits

• Competitive hourly wage of $19.00 - $21.00, with potential for equity grants.
• Company-sponsored P&C license acquisition, covering the cost and providing necessary training.
• Comprehensive health benefits package including medical, dental, and vision insurance.
• Retirement savings plan with a 401(K) match to support your long-term financial goals.
• Fully remote work arrangement with provided work equipment for a seamless home office setup.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Jerry Technologies Inc.

Visit Website

About Jerry Technologies Inc.

Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.

View Company Profile