Job Overview
Location
USA - TX (Remote)
Job Type
Full-time
Category
DevOps
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Perform high-volume outbound calls to borrowers, insurance agents, and carriers regarding property insurance and premium disbursements to prevent borrower letters from being issued.
- • Provide detailed information to customers on how to obtain property insurance coverage through National General’s network of independent agents and direct channels.
- • Disburse property insurance premiums accurately and in a timely manner according to company procedures.
- • Assist with borrower follow-ups by cross-training in related customer service tasks to ensure seamless support.
- • Respond to customer inquiries via help desk chat to deliver accurate and efficient service.
- • Maintain strict adherence to availability, production, non-production, quality, and attendance standards as defined by operational guidelines.
- • Update customer records and internal note systems with complete, accurate, and timely information to ensure compliance and continuity of service.
- • De-escalate tense or difficult customer interactions with professionalism and empathy to ensure high levels of customer satisfaction.
- • Deliver service that meets or exceeds quality control (QC) benchmarks and service delivery expectations for property insurance support.
- • Operate within a remote work environment using company-provided technology including a laptop, monitors, headset, keyboard, and mouse.
- • Maintain a dedicated, private, distraction-free workspace at home with reliable internet connectivity (minimum 50 MB download and 5 MB upload speeds).
- • Receive a monthly connectivity reimbursement to help offset home internet expenses while working remotely.
- • Collaborate with internal teams to support borrower and carrier needs across multiple insurance product lines including home, auto, and accident and health insurance.
- • Contribute to a team culture focused on innovation, customer protection, and meaningful impact within the Allstate Corporation family of companies.
🎯 Requirements
- • High School Diploma or GED (preferred)
- • 0-2 years of customer service or related experience (preferred)
- • Ability to work remotely with a dedicated private workspace and reliable high-speed internet (50 MB download / 5 MB upload)
- • Authorization to work in the United States
- • Proficiency in business support, client-facing communication, and quality control practices
- • Strong ability to handle high-volume outbound calls and multitask across phone, chat, and record-keeping systems
🏖️ Benefits
- • Monthly connectivity reimbursement for home internet expenses
- • Company-provided technology setup including laptop, monitors, headset, keyboard, and mouse
- • Employment with a Fortune 500 company (The Allstate Corporation) with financial strength rating of A– from A.M. Best
- • Opportunity to work in a remote capacity with flexible scheduling within operational availability standards
- • Inclusive workplace policy that prohibits discrimination based on protected characteristics including race, gender, veteran status, and more
- • Access to comprehensive insurance products and benefits as part of the Allstate family
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About The Allstate Corporation
The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.
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