Customer Service Associate Representative - Cigna Healthcare - Remote

📋 Description

• • The Customer Service Associate Representative provides essential support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments, ensuring accurate and timely resolution of service requests.
• • Day-to-day responsibilities include answering telephone calls, documenting interactions in Chronolog, researching claims, interpreting plan documents, assisting with website navigation, and supporting team members with cross-functional tasks as needed.
• • The role is part of Allegiance by Cigna Healthcare, a division of The Cigna Group specializing in medical benefits administration with a high-touch approach to member and client service, supporting innovative health benefit strategies nationwide.
• • The position offers opportunities to develop expertise in healthcare benefits, claims processing, and customer service excellence while contributing to team goals and maintaining high standards for quality, production, and privacy compliance in a remote work environment.