Customer Service Representative

Careerswift AI Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Customer Service Representative to join our fully remote team and support customers across our food service operations.
• In this role, you will be a key point of contact for customers, helping with questions, orders, service issues, and general inquiries.
• You will work closely with internal teams and location staff to resolve issues efficiently and make sure customers receive a professional and positive experience.
• This is a good fit for someone who enjoys helping people, solving problems, and working independently while staying connected with a team.
• Respond to customer inquiries by phone, email, chat, and other available channels.
• Assist with questions related to orders, services, locations, payments, and general inquiries.
• Resolve customer concerns professionally and efficiently whenever possible.
• Investigate issues and coordinate with internal teams and location staff when needed.
• Escalate complex or sensitive cases with clear and accurate notes.
• Maintain accurate customer and service records.
• Follow established customer service procedures and company standards.
• Handle multiple customer requests while maintaining service quality.
• Identify recurring issues and share customer feedback with the appropriate teams.
• Participate in team meetings, training, and coaching sessions.
• Maintain a professional and customer-focused approach in every interaction.

🎯 Requirements

• 1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong problem-solving and organizational skills.

🏖️ Benefits

• $19–$25 per hour, depending on experience and qualifications.

Skills & Technologies

Remote

$19-25/hr

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Careerswift AI Inc.

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About Careerswift AI Inc.

Careerswift AI is an AI-powered talent acquisition platform designed to streamline and optimize the hiring process for businesses. It leverages artificial intelligence to automate tasks such as candidate sourcing, screening, interview scheduling, and communication. The platform aims to reduce time-to-hire, improve candidate experience, and enhance the quality of hires by providing intelligent insights and analytics to recruiters and hiring managers. Careerswift AI operates within the human resources technology (HR Tech) industry, offering a comprehensive solution for modern recruitment challenges.

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