Job Overview
Location
United States
Job Type
Full-time
Category
DevOps
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as a technical resource embedded within the Customer Success team to accelerate time-to-value for new and existing customers.
- • Join live customer calls to provide real-time technical support during onboarding, especially for accounts requiring rapid setup or complex configurations.
- • Guide customers through technical implementation steps including CRM integration (Salesforce, HubSpot, Pipedrive), field mapping, enrichment workflows, and lead routing logic.
- • Conduct ad hoc onboarding sessions and host office hours to unblock customers facing technical challenges with Popl’s platform.
- • Assist Customer Success Managers with the technical aspects of implementation without owning the full end-to-end integration process.
- • Configure Popl for unique or advanced customer use cases that require specialized data logic, workflow adjustments, or non-standard setups.
- • Translate non-technical customer requirements into actionable technical recommendations for platform configuration.
- • Partner with the Integrations Program Manager to surface real-time customer feedback, edge-case patterns, and product improvement opportunities.
- • Act as an internal technical resource for Customer Success, Product, and Engineering teams by clarifying platform behavior and configuration nuances.
- • Participate in cross-functional enablement sessions to increase technical fluency across Customer Experience and Go-to-Market teams.
- • Proactively identify and resolve implementation blockers during fast-moving customer rollouts.
- • Ensure technical knowledge is consistently shared and documented to improve team-wide efficiency and customer outcomes.
- • Maintain a hands-on, problem-solving mindset focused on clarity, speed, and customer confidence during critical technical interactions.
🎯 Requirements
- • 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
- • Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive and HR platforms like Azure Active Directory, Workday, and Google Workspace
- • Strong troubleshooting instincts and the ability to clearly explain technical workflows to non-technical users
- • A highly independent operator who is also deeply collaborative—comfortable working across Customer Success, Product, and Engineering teams
- • Quick to jump into live customer calls, proactive in solving blockers, and confident owning the "how" of implementation
🏖️ Benefits
- • Fully remote
- • Competitive salary
- • Meaningful equity
- • Full insurance & benefits
- • Unlimited PTO
- • $150 monthly wellness credit
- • Constant daily learning
Skills & Technologies
About Popl Technologies Inc.
Popl is a technology company specializing in digital contact sharing solutions. Their flagship product, the Popl device, allows users to instantly share their social media profiles, contact information, and websites with a simple tap to another person's smartphone. This eliminates the need for traditional business cards and streamlines networking. Popl offers various products, including NFC-enabled tags and cards, customizable with personal branding. The company focuses on making digital connection effortless and efficient for individuals, creators, and businesses, aiming to revolutionize how people exchange information in the modern, digital-first world. Their platform also provides analytics for users to track engagement.
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