Job Overview
Location
Milan
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
📋 Description
- • Customer Success Specialist with accounting expertise to support commercial clients in maximizing value from Sibill’s financial operating platform for SMEs and accountants.
- • Guide new clients through onboarding and platform configuration, including financial and accounting settings; provide first-level technical support and resolve issues.
- • Build and maintain strong, lasting client relationships; act as a trusted partner ensuring a smooth and valuable experience.
- • Collect and share client feedback with product and tech teams; help design scalable Customer Success processes as the team grows.
- • Bridge between product, tech, and commercial teams; contribute actively to product and process improvement.
- • Work in a fast-growing, ambitious, and pragmatic company backed by top international investors, redefining financial operations for Italian businesses.
- • Join a smart, motivated, collaborative team with high autonomy, visibility, and rapid personal growth.
- • Contribute to a product that makes a real difference in how 90% of Italian businesses manage their finances.
🎯 Requirements
- • Minimum 2 years of experience in accounting firms, commercial studios, finance, or controlling.
- • Interest in transitioning to a role combining Customer Success and Account Management.
- • Enjoy working with clients and solving complex problems.
- • Comfortable with technology (no programming required, but understanding how systems work).
- • Organized, proactive, and results-oriented.
- • Clear and confident communicator.
🏖️ Benefits
- • Competitive salary range: €30,000–€40,000 RAL.
- • Daily meal tickets: €8 per day.
- • Hybrid smart working model (preferred presence in Milan office a couple of days per week).
- • Welfare budget: €400.
- • Collaborative, motivated team with high autonomy and rapid personal growth.
- • Opportunity to work on a product that creates real impact for Italian SMEs and accountants.
Skills & Technologies
About Sibill S.r.l.
Sibill is an Italian fintech that provides automated bookkeeping and cash-flow analytics for small businesses and accountants. Its platform connects to banks, POS systems and invoicing tools to reconcile transactions in real time, flag anomalies and generate tax-ready reports. Machine-learning models predict liquidity gaps and suggest timing for payables and receivables. The SaaS is PSD2-compliant and integrates with Xero, QuickBooks and major Italian banks. Targeting 5-50 employee companies, it replaces manual Excel work and reduces external advisory costs. Founded in Milan in 2021, the company is backed by Exor Seeds and Banca Sella. APIs allow white-label embedding by banks.
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