Customer Success Advocate - US Remote

Motorola Solutions, Inc.

Job Overview

Location

Chicago, IL, More...

Job Type

Full-time

Full Job Description

📋 Description

• The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio, driving product adoption, advancing workflow maturity, and strengthening long-term relationships to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.
• You will manage a portfolio of customers within an assigned region, engaging end users and key stakeholders to ensure solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios, while reducing Time to First Value, moving customers through advanced usage tiers, identifying retention risks, and surfacing expansion opportunities.
• The Motorola Solutions Command Center Software Customer Success team plays a critical role in connecting people in the moments that matter by ensuring the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises through deep product adoption, workflow optimization, and long-term customer loyalty, partnering closely with Sales, Product, Deployment, and Support teams.
• You will develop expertise in mission-critical public safety technology, build trusted advisor relationships with operational leadership, drive workflow maturity using a Good-Better-Best framework, leverage data to recommend enhancements, document customer success stories, and collaborate cross-functionally to influence product and sales strategy while advancing your career in customer success within a purpose-driven organization.

🎯 Requirements

• High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or experience working with SaaS, cloud, or mission-critical technology products required.
• 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
• Must be able to obtain a background clearance as required by government customers.
• Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
• Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
• Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.

🏖️ Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Skills & Technologies

Remote

$90k-100k

Degree Required

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Motorola Solutions, Inc.

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About Motorola Solutions, Inc.

Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.

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