Job Overview
Location
Virginia Remote Work, More...
Job Type
Full-time
Category
Customer Success
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio, driving product adoption, advancing workflow maturity, and strengthening long-term relationships to turn technology investments into measurable outcomes.
- • The role involves managing a portfolio of customers within an assigned region, engaging end users and key stakeholders to ensure solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios, including reducing Time to First Value, moving customers through advanced usage tiers, identifying retention risks, and surfacing expansion opportunities.
- • The Motorola Solutions Command Center Software Customer Success team plays a critical role in connecting people in moments that matter by ensuring the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises through deep product adoption, workflow optimization, and long-term customer loyalty, partnering closely with Sales, Product, Deployment, and Support teams.
- • In this role, you will develop expertise in mission-critical public safety technology, strengthen consultative and data-driven customer engagement skills, drive measurable operational improvements for customers, and grow into a trusted advisor capable of influencing product strategy and expanding strategic partnerships.
🎯 Requirements
- • High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or equivalent experience with SaaS, cloud, or mission-critical technology products.
- • 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
- • Must be able to obtain a background clearance as required by government customers.
- • Preferred: Public safety or government technology experience (e.g., PSAPs, 9-1-1 call handling).
- • Preferred: Experience driving product adoption, conducting QBRs/EBRs, and managing a book of business against KPIs like adoption, retention, and satisfaction.
- • Preferred: Fluency with CRM and BI tools (e.g., Salesforce, Gainsight, Tableau) to monitor account health and usage trends.
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, and Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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