Customer Success Agent

Scholastic Inc.

Job Overview

Location

Florida - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Scholastic’s mission to create lifelong readers by providing exceptional customer service across supported programs, including Restocks, Financial Form assistance, Point of Sale troubleshooting, and Catalog orders.
• Handle customer calls, faxes, and emails with professionalism, prioritize needs, resolve issues by identifying root causes, and follow up to ensure satisfaction while escalating when necessary.
• Support sales teams with customer-related issues, assist in outbound call campaigns, and contribute to special service-related programs and projects, including new hire training and peer-led initiatives.
• Maintain process, product, and program knowledge to make informed suggestions, uphold Scholastic Book Fairs policies, and ensure accurate documentation in systems.
• Collaborate with sales teams to align processes and enhance customer satisfaction, participate in training and meetings, and uphold attendance and schedule adherence with flexibility for overtime and shifting schedules.
• Contribute to Scholastic’s culture, values, and goals by modeling its mission and supporting business initiatives such as reconfirmations, Scholastic Dollars redemption, collections, and school closure documentation.

🎯 Requirements

• High School diploma or GED certificate required.
• Minimum two years of customer service or business-related experience.
• Demonstrated customer service skills, including handling complaints and maintaining professional demeanor.
• Proficiency in PC skills, MS Office (Excel, Word, Outlook), and familiarity with Teams and Salesforce (a plus).
• Strong organizational, multitasking, and prioritization abilities with attention to detail and deadline adherence.
• Strong verbal and written communication skills.

🏖️ Benefits

• Hourly compensation range of $19.23 to $20.00.
• Full-time, regular seasonal position with remote work flexibility.
• Scheduled hours: 10:00 AM to 6:30 PM EST.
• Opportunity to contribute to Scholastic’s educational mission and promote literacy.
• Training and professional development through team programs and meetings.
• Inclusive workplace with equal opportunity employment practices.

Skills & Technologies

Remote

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Scholastic Inc.

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About Scholastic Inc.

Scholastic Inc. is a global children’s publishing, education and media company founded in 1920. It publishes and distributes books, ebooks and literacy programs through school-based book fairs, clubs and direct-to-classroom channels. The company produces curriculum materials, digital learning platforms and professional development resources for teachers, alongside popular series such as Harry Potter and The Hunger Games. Scholastic also operates television, film and consumer products divisions that extend its educational and entertainment brands worldwide.

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