Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Work alongside Customer Success Managers to understand customer goals, workflows, and product usage to drive long-term value and business outcomes.
- • Serve as a trusted advisor to customers on QA and automated testing best practices to improve software reliability and delivery speed.
- • Create and execute customized customer success plans that directly link product adoption to measurable business impact.
- • Build and maintain alignment with both technical and executive stakeholders across customer organizations.
- • Proactively identify customer risks, address objections, and manage escalations with clarity, urgency, and professionalism.
- • Collaborate cross-functionally with sales, product, and engineering teams to relay customer feedback and improve the overall customer experience.
- • Track and deliver against key retention metrics including Net Dollar Retention (NDR) and Gross Dollar Retention (GDR).
- • Operate in a fast-paced, ambiguous startup environment where adaptability, ownership, and initiative are essential for success.
- • Engage frequently with customers through calls, emails, and meetings to solve problems and strengthen relationships.
- • Contribute to a remote-first culture that values openness, freedom, ownership, and delivering impact fast.
- • Learn quickly and grow toward the potential to manage a portfolio of 20–25 customers as a Customer Success Manager.
- • No prior customer success experience is required — success is based on ability to learn, good judgment, people skills, and initiative.
- • Participate in a structured interview process including a take-home challenge, leadership review, and trial work day to demonstrate relationship-building and customer outcome skills.
- • Embody company values: Make magic by striving for better than the best; Be open by providing context and transparency; Have freedom and ownership by solving problems self-directed; Deliver impact fast through creative, autonomous action.
- • Support QA Wolf’s mission to eliminate software bugs by enabling world-class teams to ship faster and more confidently with guaranteed automated test coverage.
- • Work remotely from anywhere in the United States or Canada with legal authorization to work in either country without sponsorship.
🎯 Requirements
- • Must be physically located in and have legal authorization to work in the United States or Canada without employer-sponsored visa support now or in the future
- • Strong interpersonal and communication skills with ability to build trust and rapport with customers
- • High aptitude for learning quickly, adapting to ambiguity, and taking ownership in a startup environment
- • Ability to collaborate effectively across sales, product, and engineering teams
- • Demonstrated initiative and judgment in problem-solving and customer-facing situations
- • Willingness to grow into a Customer Success Manager role managing a portfolio of 20–25 customers
🏖️ Benefits
- • Annual compensation range of $90,000
- • 100% coverage for medical, dental, and vision insurance
- • 28 days of personal time off (PTO)
- • Remote-first culture with flexibility to work from anywhere in the U.S. or Canada
Skills & Technologies
About QA Wolf Inc.
QA Wolf provides managed end-to-end testing services for web applications. The company deploys an expert QA team to create, run, and maintain automated test suites at scale, converting manual QA into 80% automated coverage within four months. Its cloud platform executes thousands of tests in parallel, integrating with CI/CD pipelines to deliver actionable bug reports and video replays. Customers include technology and e-commerce organizations that need continuous quality assurance without hiring in-house testers. Services cover test planning, maintenance, and 24-hour triage, delivered under a fixed monthly fee model.
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