Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Associate at Nextpatient Inc., you will play a vital role in helping medical practices adopt and thrive with the company’s patient engagement software, directly contributing to improved patient experiences and operational efficiency for healthcare providers.
- • Your day-to-day responsibilities will include onboarding new clients, providing ongoing support, configuring the NextPatient suite to meet practice-specific needs, advocating for client-driven product improvements through regular collaboration with the product team, and building strong, trusted relationships to ensure long-term client satisfaction and retention.
- • You’ll join a small, agile team of 40 professionals dedicated to transforming outdated healthcare software into intuitive, patient-friendly tools used by thousands of medical offices nationwide — all without external funding, allowing the company to remain focused on product quality and client success.
- • In this role, you’ll develop deep product expertise, gain hands-on experience in client relationship management and SaaS support, and grow into managing your own portfolio of clients as you build confidence and skills, positioning yourself for advancement within the Client Success team.
🎯 Requirements
- • Strong communication and interpersonal skills to effectively listen to clients and understand their needs
- • Detail-oriented mindset with the ability to configure software solutions based on client requirements
- • Ability to collaborate with cross-functional teams, particularly product, to advocate for client-driven enhancements
- • Self-motivated and capable of working independently in a remote environment while staying aligned with team goals
- • Commitment to delivering excellent client experiences and building long-term partnerships
🏖️ Benefits
- • Freedom to work from home with a fully remote setup
- • No fixed vacation policy; encouraged to take a meaningful 2-week annual vacation
- • Annual company-wide trips (e.g., Austin 2025, Miami 2024, Park City 2023) to build team cohesion
- • Mid-year team-wide trips with +1s allowed (e.g., Chicago 2025, Las Vegas 2024, San Francisco 2023)
- • Comprehensive health benefits, 401(k) with company match, and equity participation
Skills & Technologies
About Nextpatient Inc.
Nextpatient is a healthcare technology company focused on streamlining patient engagement and administrative processes for medical practices. Their platform offers a suite of tools designed to improve patient experience, from appointment scheduling and pre-visit intake to communication and payment processing. By integrating with existing EHR/EMR systems, Nextpatient aims to reduce administrative burden on healthcare providers, allowing them to focus more on patient care. The company operates within the digital health and healthcare IT sectors, providing solutions that enhance operational efficiency and patient satisfaction in a rapidly evolving healthcare landscape.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
