Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success
Date Posted
February 27, 2026
Full Job Description
š Description
- ā¢ As a Customer Success Associate - Bookkeeper at Ambrook Inc., you will be the vital link between our innovative financial platform and the hardworking family-run businesses that form the backbone of America's real economy. Your role is pivotal in empowering these operatorsāfarmers, ranchers, and those in other essential industriesāwith the financial clarity and tools they need to thrive, become more profitable, and build generational resilience.
- ā¢ You will be the trusted face and voice of Ambrook, engaging directly with customers through written communication, phone calls, and video interactions. Your primary objective is to ensure they have a seamless and positive experience as they navigate our product, from initial setup to ongoing utilization and troubleshooting.
- ā¢ This contract position offers flexibility, requiring 20-40 hours per week, with the understanding that some evening and weekend availability is necessary to support our customers across different time zones and operational schedules.
- ā¢ A core responsibility will be to achieve mastery of the Ambrook platform. This involves developing a deep and comprehensive understanding of all features, functionalities, and best practices, enabling you to confidently guide customers through complex processes and resolve any issues they encounter.
- ā¢ You will become an expert in agricultural bookkeeping and the broader farm finance ecosystem. This includes understanding the unique financial challenges, workflows, and needs of producers, allowing you to provide tailored support and advice.
- ā¢ Your day-to-day will involve handling customer support inquiries via chat, email, and phone. This requires providing prompt, accurate, and friendly responses, ensuring that every customer feels heard and valued.
- ā¢ You will lead live onboarding sessions for new customers, guiding them through the setup of their accounts, migrating data from legacy systems, and demonstrating how Ambrook can transform their financial management.
- ā¢ A key aspect of your role is to translate complex accounting concepts into simple, understandable terms. Whether explaining a Profit & Loss statement, the nuances of chart of accounts, or the importance of reconciling transactions, your ability to make financial literacy accessible is crucial.
- ā¢ You will actively contribute to the continuous improvement of the Ambrook product and customer experience. By identifying patterns in customer questions, recognizing friction points, and gathering feature requests, you will provide structured, actionable feedback to our product, design, and engineering teams.
- ā¢ Within your first month, you will immerse yourself in Ambrook's product, features, and diverse customer base. You'll independently manage the support chat, conduct your initial live onboarding calls, and begin building strong collaborative relationships with colleagues across different departments.
- ā¢ By the end of your first three months, you will be managing a significant volume of customer interactions, consistently delivering exceptional support. You'll be a go-to resource for customers seeking guidance on accounting principles and will be actively contributing to process improvements and documentation to enhance our scaling efforts.
- ā¢ This role is ideal for someone who thrives on problem-solving, enjoys building relationships, and is passionate about supporting the vital industries that sustain our communities. You will play a direct role in helping family-run businesses achieve greater financial stability and operational efficiency, contributing to their long-term success and the broader economic landscape.
- ā¢ Your work will directly impact the ability of these businesses to make informed decisions, secure capital, and plan for the future, ensuring the continued viability and resilience of American agriculture and industry.
- ā¢ You will be instrumental in fostering customer loyalty and advocacy by consistently exceeding expectations and demonstrating the tangible value Ambrook provides.
- ā¢ This is an opportunity to join a fast-growing Series A startup backed by top investors, working with a talented team dedicated to solving critical challenges at the intersection of industry, climate, and the economy.
- ā¢ You'll gain invaluable experience in a dynamic startup environment, contributing to a mission-driven company that is rebuilding essential financial infrastructure for independent operators across America.
- ā¢ Your insights will directly influence product development and customer success strategies, making this a highly impactful role for someone eager to make a difference.
šÆ Requirements
- ā¢ Strong bookkeeping or accounting background with practical experience managing financial records using software tools.
- ā¢ Excellent written and verbal communication skills, with the ability to explain complex financial concepts clearly and build rapport with business owners.
- ā¢ Proven ability to provide exceptional customer support, demonstrating empathy, patience, and problem-solving skills.
- ā¢ High attention to detail and a methodical approach to tasks, ensuring accuracy in all interactions and record-keeping.
- ā¢ Comfort working in a fast-paced, ambiguous startup environment, with the ability to prioritize tasks and adapt to changing needs.
- ā¢ Availability for a minimum of 20 hours per week on a contract basis, with flexibility to cover some evenings and/or weekend hours.
šļø Benefits
- ā¢ Flexible contract hours (20-40 per week) with remote work flexibility.
- ā¢ Opportunity to work with a mission-driven company supporting vital American industries.
- ā¢ Gain deep experience in financial technology and agricultural/industrial finance.
- ā¢ Be part of a fast-growing Series A startup with a strong investor backing.
Skills & Technologies
Junior
Remote
Degree Required
About Ambrook Inc.
Ambrook builds modern financial software for farms and agricultural businesses, combining bookkeeping, cash-flow tracking, and government-reimbursement workflows in one platform. Founded in 2020, the company automates record-keeping for USDA grants, conservation programs, and tax credits, integrates banking and card feeds, and provides real-time dashboards so growers, ranchers, and accountants can see profitability by crop, field, or livestock group. Headquartered in San Francisco with a distributed team, Ambrook serves thousands of farms across the United States, helping them manage working capital, comply with regulations, and make data-driven decisions without spreadsheets.
