Customer Success & Billing Specialist

📋 Description

• • The Customer Success & Billing Specialist plays a vital role in ensuring customers can effectively use Enrollware software while managing accurate billing processes, directly contributing to customer satisfaction and business growth.
• • Day-to-day responsibilities include responding to support tickets and phone calls, providing product training, creating and updating documentation, resolving billing inquiries, following up on outstanding balances, and collaborating with internal teams to improve processes.
• • Fullsteam Operations, LLC is a leading provider of vertical software and embedded payments technology with over 1,900 employees, dedicated to helping small and medium-sized businesses thrive through innovative software and payment solutions; Enrollware, a part of Fullsteam, specializes in online class registration for training organizations like American Heart Association centers.
• • In this role, the individual will develop deep product expertise, strengthen customer success and billing operations skills, gain experience in SaaS support environments, and contribute to process improvements that enhance user experience and operational efficiency.