Job Overview
Location
Essen, Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • Join Mama Money, a rapidly growing fintech startup dedicated to empowering migrant workers in South Africa by providing affordable and reliable remittance services. Since our inception in 2015, we have been committed to making a tangible difference in the lives of those who need it most, enabling them to send money home with ease and fairness.
- • As a Customer Success Consultant (CPT), you will be at the forefront of our mission, acting as a vital link between Mama Money and our valued customer base. This role is not just about resolving issues; it's about building lasting relationships, fostering loyalty, and ensuring our customers have an exceptional experience with our platform.
- • You will be instrumental in understanding customer needs, proactively identifying opportunities for improvement, and championing the voice of the customer within our organization. Your insights will directly contribute to shaping our services and enhancing customer satisfaction.
- • This position offers a unique opportunity to work within a dynamic and multicultural environment. Mama Money is proud to be a team of 131 individuals (and growing!) hailing from 19 diverse countries across Africa, Asia, the UK, and Europe. Our headquarters in beautiful Cape Town, South Africa, is a hub of innovation and collaboration.
- • Our company culture is deeply rooted in the well-being of our team members and a genuine commitment to making a positive impact in the communities we serve. The ethos of 'Just be lekker!' encapsulates our approach – we trust the collective wisdom of our talented and diverse team to act responsibly and effectively for our customers, without being bogged down by rigid, bureaucratic policies.
- • In this role, you will be responsible for managing a portfolio of customers, ensuring their ongoing success and satisfaction with Mama Money's services. This involves regular communication, understanding their usage patterns, and providing tailored support and guidance.
- • You will proactively engage with customers to gather feedback, identify pain points, and translate these insights into actionable recommendations for product development and service enhancement.
- • A key aspect of your role will be to educate customers on the full capabilities of our platform, helping them to maximize their benefits and achieve their financial goals through our services.
- • You will handle customer inquiries and issues with professionalism, empathy, and efficiency, aiming for first-contact resolution whenever possible and escalating complex cases appropriately.
- • You will collaborate closely with internal teams, including product, marketing, and operations, to ensure a seamless customer journey and to advocate for customer needs.
- • This role requires a deep understanding of customer success principles and a passion for delivering outstanding service. You will be expected to develop a comprehensive knowledge of Mama Money's products, services, and the competitive landscape.
- • You will contribute to the development and refinement of customer success strategies, playbooks, and best practices, helping to scale our operations as we continue our rapid growth.
- • By actively monitoring customer health scores and engagement metrics, you will identify at-risk customers and implement retention strategies to mitigate churn.
- • You will be a key player in onboarding new customers, ensuring they are set up for success from day one and understand the value proposition of Mama Money.
- • Your ability to analyze customer data and identify trends will be crucial in providing strategic insights to the wider team, helping us to make data-driven decisions.
- • This is an exciting opportunity to be part of a mission-driven organization that is making a real difference in people's lives. If you are passionate about customer advocacy, thrive in a fast-paced environment, and want to contribute to a company with a strong social purpose, we encourage you to apply.
- • You will be empowered to take ownership of your customer relationships and contribute to the overall success of the Mama Money customer experience.
- • We are looking for individuals who are not only skilled in customer success but also embody our 'lekker' spirit – collaborative, resourceful, and dedicated to achieving great outcomes.
- • Your work will directly impact our ability to serve the migrant worker community, ensuring they have access to essential financial tools that connect them to their families and support their livelihoods.
- • This role demands a proactive, problem-solving mindset, coupled with excellent communication and interpersonal skills, enabling you to build trust and rapport with a diverse customer base.
- • You will be a key contributor to our growth, helping us to expand our reach and deepen our impact across South Africa and beyond.
🎯 Requirements
- • Proven experience in a customer-facing role, such as Customer Success, Account Management, or a similar client-centric position.
- • Excellent communication, interpersonal, and active listening skills, with the ability to build rapport and trust with diverse customer segments.
- • Strong problem-solving abilities and a proactive approach to identifying and resolving customer issues.
- • Familiarity with CRM software and customer success platforms is a plus.
- • A passion for fintech and a desire to contribute to financial inclusion initiatives.
🏖️ Benefits
- • Competitive salary and performance-based incentives.
- • Opportunity to work in a dynamic, fast-growing fintech startup with a strong social mission.
- • A supportive and multicultural work environment that values diversity and well-being.
- • Professional development and growth opportunities within the company.
- • Contribution to a service that genuinely helps people and communities.
Skills & Technologies
Onsite
About Mama Money Holdings (Pty) Ltd
Mama Money is a fintech company specializing in cross-border remittances, empowering individuals to send and receive money affordably and conveniently. They offer a mobile-first platform that allows users to send money from various countries in Europe and Africa to recipients in numerous African countries. Mama Money focuses on providing transparent fees and competitive exchange rates, aiming to democratize access to financial services for migrant workers and their families. Their service is designed to be user-friendly, accessible via a mobile app and USSD, ensuring that even those with basic mobile phones can utilize their services. They are committed to financial inclusion and supporting economic development.
