Customer Success Coordinator

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Cape Town

Job Type

Contract

Full Job Description

📋 Description

• Provide supportive, high-touch customer success engagement to prospective and existing clients primarily via SMS and scheduled phone consultations.
• Monitor and respond promptly to inbound SMS inquiries and client communications with empathy, clarity, and timely follow-up.
• Proactively reach out to clients to ensure satisfaction, awareness of next steps, and progress toward their wellness goals.
• Conduct consultative conversations using open-ended questions to understand client concerns, treatment history, and personal health objectives.
• Schedule and coordinate phone consultations with clients using Calendly or similar scheduling tools for deeper, real-time discussions.
• Accurately document all client interactions, progress notes, and outcomes in the company’s CRM and scheduling platforms.
• Support client retention by offering tailored resources, nudging clients to book appointments, and addressing barriers to continued engagement.
• Collaborate with the team to refine onboarding, support, and retention processes based on direct client feedback and observed outcomes.
• Maintain strict adherence to privacy standards and data accuracy when handling sensitive health and wellness information.
• Operate on a flexible, on-call schedule with availability to respond to client inquiries during East Coast business hours (~16:00–24:00 GMT).
• Remain available during slower periods to ensure rapid response to new leads or urgent client follow-ups without requiring active engagement at all times.
• Leverage technology tools to streamline communication, documentation, and client tracking in a telehealth-forward environment.
• Demonstrate a genuine interest in health and wellness services, including familiarity with telehealth, physical therapy, chiropractic care, or concierge medicine.
• Use basic Excel functions to set up tracking sheets and generate simple data reports to support client progress monitoring.
• Balance flexibility with reliability, ensuring consistent responsiveness while managing a part-time workload.

🎯 Requirements

• Strong written and verbal communication skills for SMS-based and phone interactions
• Customer success mindset focused on guiding clients toward positive health outcomes
• Comfort with learning and using CRMs, scheduling tools, and telehealth platforms
• Ability to respond quickly to client inquiries during East Coast business hours (~16:00–24:00 GMT)
• Attention to detail in documenting client interactions and maintaining privacy standards
• Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus

🏖️ Benefits

• Competitive part-time base salary
• Flexible, remote work schedule with on-call responsiveness
• Opportunity to learn in-demand customer success tools and telehealth strategies
• Supportive team culture emphasizing empathy, innovation, and client success
• Impactful role guiding clients through their personal wellness journeys
• Part-time structure allowing for personal flexibility while maintaining meaningful engagement

Skills & Technologies

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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