Customer Success Coordinator 4 

📋 Description

• • The Customer Success Coordinator 4 at DocGo Inc. plays a vital role in ensuring seamless coordination of mobile health services by managing patient visit scheduling, dispatching field units, and maintaining clear communication across teams and patients. This role is essential to delivering timely, high-quality care in a 24/7 healthcare operation, directly supporting DocGo’s mission to revolutionize proactive healthcare delivery.
• • Day-to-day responsibilities include receiving and prioritizing incoming calls via the proprietary CAD system, documenting interactions in CRM, coordinating clinician schedules and patient visits through the DARA platform, managing appointment changes (cancellations, reschedules, no-shows), dispatching field units, providing updates during delays, and ensuring visit readiness by verifying patient information. The role requires maintaining a professional demeanor, supporting internal staff with scheduling adjustments, and adapting to shifting priorities in a fast-paced environment.
• • DocGo is a leader in proactive healthcare, leveraging AI-powered technology, a logistics network, and over 5,000 certified health professionals to deliver mobile health services, remote patient monitoring, ambulance services, and population health solutions. The company bridges physical and virtual care by bringing high-quality, affordable care directly to patients’ homes or workplaces, serving municipalities, hospital networks, and insurers.
• • In this role, the individual will develop strong operational and customer service skills in a healthcare technology environment, gain experience with CAD and CRM systems, improve crisis communication and prioritization abilities, and contribute to meaningful patient outcomes while working within a mission-driven organization focused on healthcare innovation and equity.