Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Enablement Manager at MagicSchool Inc., you will play a pivotal role in scaling the effectiveness of the Customer Success organization by designing and delivering enablement programs that drive customer adoption, value realization, retention, and expansion for a rapidly growing generative AI platform serving over 7 million educators worldwide.
- • You will partner with Customer Success, Product, and Marketing leadership to ensure post-sale teams are consistently prepared, aligned, and equipped to deliver exceptional customer experiences throughout the lifecycle, directly contributing to MagicSchool’s mission of making education more efficient and equitable through AI.
- • Your day-to-day responsibilities will include developing scalable, multimodal enablement programs (live training, self-serve modules, and role-play exercises) that standardize skill development across all CSM tiers and ensure consistent execution of customer engagement methodologies.
- • You will analyze CSM performance data from tools like Gong and other sources to identify skill gaps, surface operational trends, and provide actionable insights and strategic recommendations to leadership for continuous improvement.
- • You will collaborate with Product and Marketing teams to translate new feature releases into actionable workflows and readiness plans, ensuring the Customer Success organization is fully prepared for product launches and seasonal demand periods such as Back-to-School.
- • You will strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions to improve coaching, forecasting, and team alignment.
- • You will work closely with Customer Success leaders to diagnose performance breakdowns, co-design targeted training interventions, and deploy rapid enablement solutions that stabilize execution and improve key metrics like retention and expansion.
- • You will define and manage cross-functional enablement projects with clear goals, success metrics, and feedback loops, bringing structure and consistency to a fast-paced, high-growth SaaS environment.
- • You will contribute to a mission-driven culture where educators are centered in every decision, and your work will directly support MagicSchool’s values of innovation, responsibility, community, and excellence in AI-powered education.
- • In this role, you will have the opportunity to shape the enablement function at a high-impact EdTech startup, gain deep expertise in AI-driven customer success strategies, and grow your leadership and systems-thinking capabilities while making a tangible difference in the lives of teachers and students globally.
🎯 Requirements
- • Proven experience in a high-growth SaaS or technology company, preferably within the EdTech industry, with a track record of supporting Customer Success strategy and enablement focused on adoption, retention, and expansion.
- • Demonstrated ability to design and deliver scalable, multimodal enablement programs (live, self-serve, role-play) that drive consistent execution and skill development across customer-facing teams.
- • Strong analytical skills with experience translating performance data (e.g., from Gong or similar tools) into actionable insights and strategic GTM recommendations for leadership.
- • Exceptional cross-functional collaboration and influence skills, capable of driving alignment and readiness without direct authority over Product, Marketing, or Sales teams.
- • Proven success in scoping, defining, and managing cross-functional projects with measurable goals, early metrics tracking, and structured feedback loops.
- • Strategic systems thinking, with the ability to define and implement scalable frameworks, processes, and leadership rhythms that support organizational growth.
🏖️ Benefits
- • Unlimited time off to support work-life balance and employee well-being in a mission-driven, high-trust environment.
- • Employer-paid health insurance plans with low-cost dental and vision options available for employees and their families.
- • Generous stock options vesting over four years, allowing employees to share in the company’s long-term success.
- • 401k match and monthly wellness stipend to support financial and personal well-being.
- • Fully remote work flexibility, enabling collaboration across time zones while fostering a culture built on trust, communication, and relationships.
- • Opportunity to work on cutting-edge AI technology that directly impacts educators and students worldwide, advancing equity and access in education.
Skills & Technologies
REST
Remote
About MagicSchool Inc.
MagicSchool provides an AI platform designed for K–12 educators, offering lesson planning, assessment creation, differentiation tools, and communication aids that align with curriculum standards. Founded in 2022 by former teachers and technologists, the company integrates large-language models into classroom workflows while emphasizing privacy, safety, and transparency. Its freemium model supports individual teachers and entire districts, allowing educators to save time on administrative tasks and focus on student engagement. The company is based in Denver, Colorado, and serves millions of educators across the United States.
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