Job Overview
Location
Americas / Remote / Full-time
Job Type
Full-time
Category
Customer Support
Date Posted
July 21, 2026
Full Job Description
📋 Description
- • Be the front-line of customer requests
- • Debug, report, and ship scoped fixes for bugs and regressions
- • Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- • Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- • Create guides and examples that showcase what's possible with Resend
- • Proactively build relationships and identify potential papercuts for customers
- • Advocate for customer needs to the greater Resend team
🎯 Requirements
- • 3-5 years of technical support or success experience
- • Experience scaling support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- • Experience improving email deliverability
🏖️ Benefits
- • Honest and low-ego team
- • Autonomy to “just ship it”
- • Ownership of problems and solutions
- • 100% remote team with flexible working schedules
- • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- • Comp: $120,000 - $140,000 USD, commensurate with experience
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Resend Inc.
Resend Inc. provides cloud-based email infrastructure APIs for developers at high-growth companies. The platform offers REST endpoints and SDKs to send, receive, and track transactional and marketing emails while handling DNS, authentication, and deliverability monitoring. Features include real-time analytics, webhooks, suppression list management, and collaborative inboxes. Built on AWS SES with additional routing and observability layers, Resend targets SaaS teams needing reliable, developer-friendly email services without maintaining SMTP servers.
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