Job Overview
Location
Remote, France
Job Type
Full-time
Category
Customer Success
Date Posted
April 6, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Engineer at Veeam, you will be the primary technical owner driving long-term customer outcomes across the Veeam Data Platform, ensuring data and AI resilience for enterprise clients.
- • You will configure customer accounts, customize backup policies, facilitate onboarding, conduct recovery simulations using the Veeam Data Resilience Maturity Model (DRMM), and deliver quarterly resilience reports to demonstrate measurable value.
- • You will identify migration and upsell opportunities, build protection plans, monitor churn risk signals, and partner with Sales and CS leadership on renewal strategies and pricing decisions.
- • You will engage CISO/CIO stakeholders with technical and risk insights, collaborate on marketing-informed campaigns, and manage a portfolio of 5–50 enterprise accounts with $100K+ ARR.
- • Veeam is a global leader in data resilience and security, protecting over 550,000 customers worldwide, headquartered in Seattle with operations in 30+ countries, and committed to enabling safe AI at scale through data trust and integrity.
- • You will work remotely from France, contributing to a mission-driven culture that values collaboration, technical excellence, and customer success as the foundation of business resilience.
🎯 Requirements
- • 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager)
- • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
- • VMCE certification required (may be completed post-hire within an agreed timeframe)
- • Advanced level of English
- • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- • Executive stakeholder engagement skills (CISO/CIO) with ability to synthesize technical, business, and risk signals
🏖️ Benefits
- • 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- • Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
- • Life insurance with enhanced coverage above the Social Security ceiling
- • Education pension for dependent children up to age 26 if in full-time education
- • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like the annual Global Day of Learning
Skills & Technologies
About Veeam Software Group GmbH
Veeam Software develops backup, recovery and data management solutions for virtual, physical and cloud-based workloads. Founded in 2006, the company provides software that protects and monitors data across VMware, Hyper-V, Nutanix, AWS, Azure and Google Cloud environments. Its platform offers features such as instant recovery, automated testing and ransomware protection. Headquartered in Columbus, Ohio with global operations, Veeam serves enterprises and managed service providers seeking to ensure business continuity and compliance.
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